Amjad Alotti

As an IT Technical Officer, I am responsible for managing and supporting the organization's IT systems and infrastructure. My role involves providing technical assistance to end-users, troubleshooting hardware, software, and network issues, and ensuring the reliability and security of all IT operations. I handle system administration tasks such as user account management, system updates, and data backups, while maintaining documentation and asset inventory.

I actively contribute to improving IT processes, implementing best practices in cybersecurity, and ensuring efficient day-to-day operations across the organization.

IT Technical Officer at Harmony IT Solution L.L.C (2025-02 – 2025-11)

As an IT Technical Officer, I am responsible for managing and supporting the organization's IT systems and infrastructure. My role involves providing technical assistance to end-users, troubleshooting hardware, software, and network issues, and ensuring the reliability and security of all IT operations. I handle system administration tasks such as user account management, system updates, and data backups, while maintaining documentation and asset inventory.

I actively contribute to improving IT processes, implementing best practices in cybersecurity, and ensuring efficient day-to-day operations across the organization.

• Provide technical support to users through various channels (phone, email, chat, and in person).
• Diagnose and resolve hardware, software, and network issues across multiple platforms.
• Install, configure, and maintain computers, applications, and related IT equipment.
• Manage user accounts, permissions, and access in Active Directory and Office 365.
• Support onboarding and off boarding processes, including device setup and system access.
• Perform regular system maintenance, updates, and backups.
• Maintain IT asset inventory and ensure timely hardware replacements.
• Document IT procedures and update knowledge bases for efficient issue resolution.
• Ensure compliance with IT security policies and contribute to continuous process improvement.

IT Officer at Jordanian Hashemite Fund for Human Development (JOHUD) (2023-04 – 2024-12)

As an IT Officer, I am responsible for ensuring the seamless operation of computer systems and networks within the organization. My key responsibilities include:

• Warehouse System Development: Collecting and organizing data to design a coding system for implementing a new warehouse management system using Power Apps and SharePoint, ensuring streamlined operations and inventory management.
• System and Network Maintenance: Monitoring and maintaining computer systems and networks to ensure optimal performance. I also assist in setting up new systems or resolving existing issues related to hardware and software.
• Troubleshooting: Diagnosing and solving system and network problems, resolving hardware or software faults efficiently to minimize downtime.
• Solar Energy Systems: Overseeing the solar energy system, monitoring its performance, and coordinating studies for the implementation of new solar energy system projects to enhance sustainability.
• Infrastructure Reporting: Preparing detailed reports that evaluate the existing IT infrastructure to support organizational growth and improvements.
• Data Backup: Managing data backup processes using Acronis Backup Tools and OneDrive to ensure data integrity and disaster recovery readiness.
• Policy and Procedure Development: Assisting in drafting IT department procedures and policies to maintain compliance and optimize operational efficiency.

System & Network Administrator at ISTISHARI HOSPITAL (2019-05 – 2023-03)

I served as the system administrator for the (CertaCure system) at the hospital, overseeing various responsibilities such as managing user permissions, creating authorizations, and identifying and resolving system issues. My role also involved handling a specialized section to managing insurance contracts and settlements. Additionally, I possess proficiency in defining clinics and generating reports using the Microsoft Report Builder tool.

• Establishing, maintaining and enforcing Security & users authorities.
• Follow up & solving users requirements and technical problems.
• Preparing studies of company needed for hardware and network solution.
• Develop and Apply Policies and Procedures for IT Administration.
• Database administration including taking and restoring backups.
• Maintenance and support services for CertaCure Care Ware Health Information System.
• I have good knowledge in the implementation and operation of Healthcare Information Systems.
• Technical Support & Data Management (backup & restore).
• Execute Security Policies and Protocols according to standards.
• Train Technical staff based on site needs for 1st level support.

Bachelor's Degree in Computer Information System (CIS) – The Hashemite University (2019)