Mahmoud Alhamad

Dedicated Information Security professional with hands-on experience in IT Technical Support. Proficient in identifying system vulnerabilities, troubleshooting hardware/software issues, and implementing security best practices. Adept at managing technical workflows and providing end-user support in fast-paced environments. Strong foundational knowledge in ethical hacking and network security, combined with practical experience in corporate IT operations.

I currently work at Concentrix as a Content Moderator, where I have developed strong analytical, research, risk assessment, problem-solving, and attention-to-detail skills.

I am continuously working to develop my cybersecurity knowledge and build a successful career in Information Security and Cybersecurity.

Customer Service & IT Support (Trainee) at Umniah Telecommunications (2024-07 – 2024-09)

• Actively managed live customer inquiries and technical tickets, ensuring rapid response times.
• Developed expertise in diagnosing and resolving connectivity and service-related technical issues.
• Successfully met performance targets (KPIs) regarding call quality and problem resolution during the training period.
• Mastered the use of corporate ticketing systems to track and escalate complex cases.

B.Sc. in Information Security – Al-Balqa Applied University.