Faten Faten

Highly skilled and experienced MBA professional with over 15 years of experience in diverse industries, specializing in banking and HR. Proven track record in implementing strategic initiatives, optimizing processes, and driving organizational growth. Seeking a challenging role to leverage expertise in enhancing customer experiences and ensuring business success.

HR Business Consultant at Power Cozmo (2024-07 – Present)

As an HR Business Consultant for a power plant regeneration project in Iraq, I led the recruitment of over 200 employees, ensuring the right talent was in place to drive the project's success. My responsibilities included designing the organizational structure, conducting job evaluations, and establishing a competitive salary scale. I also managed the budgeting and full hiring process, from sourcing candidates to final onboarding.

Additionally, I developed and implemented the company's HR policies, systems, and employee contracts, ensuring compliance and alignment with the project's goals and legal requirements.

HR Business Consultant at The Interior Designers by Ahmad al Beik (2024-04 – 2024-07)

HR Strategic Partner at an interior design firm, I drive company structuring and strategic hiring to align talent with business goals. I negotiate branch openings in Qatar and Abu Dhabi, aiding geographical expansion. Collaborating with the owner, I provide insights on decision-making and budgeting to ensure financial efficiency. My focus on recruiting top talent directly supports the company's growth and success.

Executive Office Personal Assistant at Movenpick Resort Petra & Nabatean (2022-01 – 2024-03)

• I conducted hotel audits to ensure compliance and quality, monitored guest feedback for satisfaction, and supported the Executive Office administratively.
• I collaborated on marketing strategies, managed social media, and facilitated communication for promotional materials.
• I also gathered client feedback, coordinated high-profile events, and played a crucial role in crisis management, demonstrating strong leadership and quick decision-making.

Coach/ Trainer at Self business (2019-01 – 2024-03)

As a Trainer and Coach for international business and MBA students, both online and in-person, I deliver comprehensive instruction across various subjects, including economics, business, and marketing. I develop and execute engaging lesson plans, tailor teaching methods to diverse learning styles, and mentor students to enhance their understanding of complex concepts. My role involves preparing students for real-world challenges, fostering critical thinking, and equipping them with the skills necessary to excel in global business environments.

Change Management /Business Performance / Customer experience Manager (Retail Banking & Wealth Management) at HSBC Bank (2012-01 – 2017-08)

During the acquisition of HSBC Jordan by AJIB Bank in 2014, my role was pivotal in ensuring a smooth transition and integration process.

Responsibilities included finalizing integration plans, overseeing branch operations, and managing task forces for documentation handover. Additionally, I collaborated with audit/compliance and risk teams to align business procedures with new systems, implemented projects to support integration, and conducted training for staff on new systems. I also coached branch staff on adapting to new processes, addressed operational issues, and reported progress to top management weekly, ensuring alignment with business performance KPIs and adherence to risk and legal considerations.

Regional Manager Performance & Rewards (Human Resources Dept. Responsible for Iraq, Jordan, Lebanon & Ramallah) at HSBC Bank (2010-01 – 2012-08)

I provided strategic guidance on reward management and benefits policy, implementing progressive remuneration strategies aligned with the bank's objectives. I guided HR entities on pay review policies, ensuring compliance with budgets and group principles. I derived compensation structures and governance, oversaw salary surveys, and implemented performance management processes.

Additionally, I enhanced performance measures, educated employees on performance management, and supported the Regional Head of HR in implementing variable remuneration across the MENA region. I also served as an interface between group-driven strategic imperatives and local HR entities.

Master of Business Quality Management in Business Quality Management – University of Jordan (2009)

Masters of Business (MBA) in Business Administration – American University of Sharjah (2003)

Bachelor of Languages in English Language & Translation – Ajman University for Science & Technology (2001)