Ismail Misef

IT and Network Specialist with over 15 years of experience supporting embassies, government agencies, and multi-site construction projects across Jordan and the region, including remote and low-infrastructure environments. Strong background in Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams), Azure AD and identity and access management, network infrastructure, IT security, software licensing, and technology procurement. Experienced acting as sole IT point of contact for remote sites, mentoring junior IT staff, and coordinating with vendors and multicultural teams.

Cisco-certified (CCIE Enterprise Infrastructure #69575, CCNP Security), currently preparing for CCIE Security.

Native

Arabic speaker, fluent in English, based in Amman, Jordan.

IT Manager at Vinci Construction (2025-09 – Present)

The National Carrier Project

• Manage IT infrastructure across multiple sites and remote camps
• Ensure network reliability, VPN access, and system security
• Administer servers, systems, and user access controls
• Provide technical support and manage helpdesk operations
• Implement cybersecurity measures and ensure regulatory compliance
• Support project tools including BIM, ERP, and document management systems
• Coordinate with vendors and service providers
• Manage IT budget, technology assets, software licensing, and inventory
• Manage Microsoft Azure environment, including Azure AD, identity and access management, conditional access policies, and cloud resource administration
• Administer Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
• Manage SharePoint Online sites, permissions, document management workflows, and collaboration platforms
• Oversee OneDrive data sharing policies, synchronization, storage management, and user support

Computer Management Specialist at USAID, U.S. Embassy (2022-01 – 2025-08)

• Administered the Mission's Active Directory systems, ensuring smooth and secure user access management
• Provided support for workstations, portable devices, and peripherals
• Handled systems hardware maintenance and provided technical support
• Configured and secured mission-critical mobile applications (AtHoc, Scry, SecurID, Okta), ensuring compliance with stringent security protocols
• Managed and supported IronKey secure USB devices
• Set up and supported printers, scanners, digital video conferencing (DVC) equipment, and other peripheral devices
• Assisted with IT procurement and asset management, including inventory and lifecycle tracking
• Diagnosed and resolved complex network connectivity issues, optimizing cabling, patching, and topology for seamless operations
• Managed DHCP configurations and supported network services
• Supported and set up conference and meeting room technology, including microphones, speakers, laptops, and DVC systems
• Completed a 45-day Temporary Duty (TDY) assignment at USAID Kyiv, providing IT support and network administration in a high-security environment
• Completed two Temporary Duty (TDY) assignments at USAID Cairo, totaling 90 days, supporting IT infrastructure and user support services

Network Administrator at Information Systems Center, U.S. Embassy (2018-01 – 2022-12)

• Provided advanced network and IT administration services, desktop support, and helpdesk support
• Deployed and configured advanced network equipment (servers, firewalls, switches, access points), enhancing system performance and security
• Designed, upgraded, and maintained LAN and WAN infrastructure
• Troubleshot and resolved various network issues; maintained workstation connectivity
• Managed servers, operating systems, and software imaging and deployment
• Designed and implemented secure, high-performance network solutions
• Designed and implemented high-performance, secure Wi-Fi networks for embassy compounds and ambassador residences
• Supported VIP visits, conference systems, and audio systems

IT Manager / IT Admin at Australian Embassy (2015-01 – 2018-12)

• Led the IT team and conducted staff performance appraisals
• Conducted needs assessments and onboarded staff with IT systems and applications
• Managed procurement and inventory of hardware, software, and peripherals
• Oversaw voice and video communication systems and IPTV support
• Maintained and optimized telecommunications, CCTV, intercom, and access control systems, ensuring 100% operational reliability
• Managed satellite cable subscriptions at the embassy and Australian diplomat residences
• Designed and managed Aruba Wi-Fi networks for the embassy and ambassador residences, enhancing connectivity for diplomatic operations
• Administered telecom SIM cards, ISP contracts, and satellite cable subscriptions, ensuring uninterrupted communication services

IT Specialist at U.S. Peace Corps (2014-01 – 2015-12)

• Provided expert support for laptops, desktops, printers, and projectors
• Configured and maintained network systems (access points, switches, routers, PBX, cameras)
• Managed Active Directory, Exchange 2010, DNS, and TMG 2010
• Maintained data backups and provided staff training
• Implemented IT systems including HP servers and mobile device management transitions

Technical and Network Support Engineer at GAMA Company (2010-01 – 2014-12)

Disi Water Conveyance Project

• Established and supported remote site communications and IT infrastructure
• Designed and maintained LAN/WAN using Cisco and Microsoft products
• Managed servers (Active Directory, Exchange, DNS, DHCP) and client workstations
• Developed custom databases and software tools
• Managed Cisco Wi-Fi for the camp; managed and installed security cameras
• Managed access control security system

Technical Support Engineer at Ministry of Finance (2008-01 – 2010-12)

• Provided IT administration and deployed over 500 Windows XP workstations
• Maintained updates via WSUS; supported Cisco and Microsoft environments
• Installed and configured Exchange servers, Active Directory, DNS, and DHCP

Maintenance Engineer at I2 Nokia (2008-01 – 2008-12)

• Diagnosed and repaired mobile phones, performed tests, and replaced faulty parts

B.Sc. in Computer Engineering – Al-Balqa' Applied University (2008-01)