Mohammad Abu Eraq

IT Specialist with hands-on experience in IT infrastructure, systems administration, networking, hardware and software support, and technical troubleshooting. Skilled in Windows Server, Active Directory fundamentals, TCP/IP, DNS, DHCP, LAN environments, user and permission management, shared resources, backup and recovery, endpoint support, and system maintenance. Experienced in deploying, configuring, upgrading, and troubleshooting IT systems while improving reliability, security, performance, and operational efficiency.

Strong analytical, problem-solving, and technical support skills with a continuous-learning mindset and a practical approach to maintaining stable and secure IT environments.

IT Infrastructure & Support Technician | Contract-Based / On-Demand IT Support at Suvana (2026-09 – Present)

• Performed maintenance and technical support for the company’s IT infrastructure, workstations, network, server, printers, and connected devices.
• Diagnosed and resolved hardware, software, network connectivity, and system-performance issues across the workplace environment.
• Maintained and upgraded company computers, including SSD replacements, RAM upgrades, hardware maintenance, and system optimization.
• Updated and maintained the company’s Windows Server environment within a Peer-to-Peer network infrastructure.
• Configured and managed shared folders, network resources, user access, file-sharing permissions, and workstation connectivity.
• Supported Ethernet network connectivity, switch configuration, cabling, and troubleshooting of LAN-related issues.
• Installed and configured operating systems, drivers, Microsoft Office, and required business software across company devices.
• Performed preventive maintenance, system updates, device configuration, and technical troubleshooting to improve IT reliability and operational efficiency.

IT Support Specialist at Freelance (2025-06 – Present)

1 Year

• Provided technical support for Windows-based systems, including hardware, software, operating system, and connectivity issues.
• Diagnosed and resolved hardware failures, software errors, performance issues, and common end-user technical problems.
• Installed, configured, and updated Windows, device drivers, Microsoft Office, and required applications.
• Performed PC maintenance, component replacement, SSD and RAM upgrades, system optimization, and preventive maintenance.
• Supported printers, storage devices, peripherals, and other connected hardware.
• Performed basic backup, recovery, and system restoration tasks to maintain system availability and data protection.

Diploma in Graphic Design – Al-Balqa Applied University (2022-10 – 2024-12)

Professional Diploma in Systems and Network Administration Technology – Advanced Vocational Training College – Jordan (2025-09 – 2026-09)