Khalil Abdrabbu

Operations leader who took over daily management of a 3,000-resident, 200-staff facility and kept it running at full readiness around the clock, spanning 6 on-site restaurants, housekeeping, kitchen, security, and inventory. Built the systems (inventory tracking, shift scheduling, workforce records) that brought consistency and accountability to a complex, multi-department operation. Built a career leading multi-department operations and teams across the UAE and Turkey, with a track record of taking ownership of complex, multi-site operations.

Assistant Manager – Site Operations at DAMAC, ADNOC Operation (2023-07 – 2026-08)

• Directed daily operations for a 3,000+ resident facility, sustaining 24/7 readiness and hygiene standards while leading a 200+ person team across 6 on-site restaurants, housekeeping, laundry, stores, kitchen, and security
• Managed relationships and contract requirements for a multinational client base spanning 30+ companies on site, addressing client needs and operational complaints
• Directed all supplier and vendor relationships across the operation, negotiating contracts and pricing agreements to secure reliable, high-quality supplies and services
• Cut asset downtime and resolved technical escalations faster by coordinating with engineering and maintenance teams, including building a new maintenance inventory tracking system
• Controlled costs across the site by reducing waste, identifying more cost-effective suppliers, and ensuring departments stayed within their allocated budgets
• Reduced administrative delays by overhauling shift scheduling, attendance tracking, and leave-management while handling on-site HR administration, staff training, and performance evaluations for 200+ employees
• Improved inventory accuracy and reduced stock loss by implementing a FIFO/FEFO tracking system across site inventory and supplies

Operations Team Lead at KL Yapi Steel Construction – SU Bilgi Teknolojileri (2021-06 – 2023-06)

• Led and coordinated a technical support team, allocating support activities and prioritizing client and organizational needs across on-site and remote operations
• Coordinated day-to-day team activities and monitored recurring technical issues to maintain service continuity, resolve escalations, and reduce downtime
• Managed client issues and escalations by coordinating between end users, technical staff, and relevant internal resources through to resolution
• Standardized team procedures for system maintenance, troubleshooting, software installation, and configuration to improve operational consistency
• Oversaw day-to-day team performance and workflow, ensuring consistent service delivery and clear communication across departments and stakeholders

Customer Service Representative & IT Support at KNZ Solutions (2019-01 – 2021-05)

• Handled customer inquiries and provided IT support, ensuring reliable day-to-day service for clients and staff

Customer Service Representative & IT Support at Peniel Technology LLC (2018-01 – 2019-01)

• Provided customer support for IT solutions and services, resolving client inquiries and coordinating technical assistance in a fast-paced environment

High School Diploma – Al Ma'arifa International School