Laith Qashou

Business Administration graduate with more than 2 years of experience in customer service, sales development, and team coordination. I have a strong ability to increase monthly revenue through social media marketing and to keep customers coming back through friendly and professional service. I am good at managing daily operations, solving problems quickly, and helping teams perform better.

I have both an academic background in Business Administration and Hotel Management, as well as hands-on experience in social media marketing. I am looking for a role in customer service, operations, or administration where I can contribute and grow.

Senior Customer Service Representative at Sheikh Al Arab Cafe (2023-03 – Present)

• Increased monthly sales by creating and managing social media campaigns on Instagram and other platforms, which brought in more customers and higher revenue.
• Managed daily operations including staff scheduling, assigning tasks, and making sure service quality was maintained during busy and quiet hours.
• Handled customer complaints in a professional and fast way, which reduced resolution time and improved overall customer satisfaction.
• Built strong relationships with customers by giving personalized service and following up with them, which helped grow a loyal and returning customer base.
• Trained new team members on service standards, product knowledge, and how to communicate well with customers.
• Used upselling techniques to promote menu items and special offers, which helped increase the average amount customers spent per visit.
• Monitored online reviews and customer messages on social media platforms to protect and continuously improve the brand image.

Bachelor of Business Administration (BBA) in Business Administration – Jerash University (2022 – 2026)

Diploma in Hotel Management in Hotel Management – Al-Khwarizmi College (2020 – 2022)