Mohammad Ikbarieh

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. offering ability to handle customer inquiries through calls, E-mails, and other contact channels, and proven ability to resolve customer complaints in a professional manner.

Extensya (8) months

Handling customer's inquiries and needs through calls and e-mails.

• Handling 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
• Provided basic technical support for clients on a wide range of company products.
• Persuading cancelling customers to stay with the company, and to continue using the company’s services.
• Memorizing entire line of company products and services, including prices and special discounts.

webhelp 4 months

• Handling calls in a timely manner, while maintaining the highest level of quality.
• Accurately logging all interactions via Client’s Contact Management System
• Assuring customer Satisfaction (C-sat, D-sat) based on LOB requirements.
• Escalate issues to the appropriate department according to Client’s Procedures.

I studied English language and literature at al Yarmouk University.