Customer services Supervisor
أرسل عرض عمل مباشرة لهذا المرشح
*Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance.
*Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions.
*Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback.
*Generate various reports and offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times.
*Support the Ticket Desk functions and ticketing/reservation duties to ensure seamless service to customers , Issue tickets , make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification.
*Continuous communication with various departments ( lounge, baggage services , BRS , salesoffice..) and work in a team spirit to provide the best services
*Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance.
*Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions.
*Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback.
*Generate various reports and offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times.
*Support the Ticket Desk functions and ticketing/reservation duties to ensure seamless service to customers , Issue tickets , make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification.
*Continuous communication with various departments ( lounge, baggage services , BRS , salesoffice..) and work in a team spirit to provide the best services
Bachelor degree certificate business administration
