Nadia Awad

Awarded Training Manager offering over two decades of extensive experience in

Structuring and Designing Training Programs in various fields. Proven track record of delivering comprehensive training programs, fostering healthy work environment and motivating teams to collaborate, engage and grow.

Demonstrated remarkable outcomes in achieving training organizational goals, developing strategic training programs and directing cross-functional teams.

Interested in leveraging my skills and expertise in driving organizational growth, upgrading employees’ performance and boosting productivity while developing my career.

I am a Training Supervisor with extensive background in developing, conducting, and supervising training programs for internally & externally using blended learning concepts, including stand-up, one-on-one and online training with ability to perform a variety of technical training tasks and a keen knowledge of current training methodologies, review and implement new training programs.

Training professionals thrive in making maximum use of supervisor and instructional skills to identify, develop,

and conduct unique training programs and organize high-end professional courses.

Develops efficient workforce and motivated employees who can achieve maximum productivity for fast growing organizations.

A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing,

and maintaining records within the Finance Department, and performing other duties as required.

Result oriented, dependable professional experienced in customer service, communication with clients,

handling their complaints.

Excels in fast-paced environments as well as supervising & motivating staff to increase productivity which helps us to increase company profitability.

Work well independently and as part of a team

Education

Diploma of Professional Training

International Air Transport Association

(IATA) | Bahrain

Diploma of Travel & Tourism Consultant

International Air Transport Association

(IATA) | Canada

Diploma of Computer Programming &

System Analyses

Al Balqaa Applied University | Jordan

Profile Summary

Awarded Training Manager offering over two decades of extensive experience in

Structuring and Designing Training Programs in various fields. Proven track record of delivering comprehensive training programs, fostering healthy work environment and motivating teams to collaborate, engage and grow.

Demonstrated remarkable outcomes in achieving training organizational goals, developing strategic training programs and directing cross-functional teams.

Interested in leveraging my skills and expertise in driving organizational growth, upgrading employees’ performance and boosting productivity while developing my career.

Work Experience

Lead Product Training Specialist | Sabre Corporation

• Led and directed the training team and guided the team to integrate their unique set of experiences and skills throughout the training to engage participants in the learning process.
• Conducted market research and analyzed trends to improve training programs outcome.
• Performed product demonstrations to staff and customers, collected feedback, and suggested recommendations to the engineering team.
• Facilitated and delivered training sessions, as well as assisted with new product launches globally.
• Designed and executed new hires training.
• Developed and updated training materials, including presentations, course materials,

and training manuals, to meet the specific needs of the organization.

• Conducted engaging and informative training sessions, workshops, and seminars on various topics, including soft skills, technical skills, leadership development, and compliance training.

Training Supervisor | Sabre Corporation

• Managed and directed a team of 6 trainers, communicated organizational needs,

oversaw team performance, provided guidance, support, identified development needs,

and managed the reciprocal relationship between staff and the organization so that each is successful.

• Identified and assessed training needs in operations, maintenance, management,

supervisory or general training areas.

• Reviewed and evaluated training products, methods and procedures to ensure timely delivery of quality training programs.

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Training Courses and Certificates

• Certified HR Manager The Knowledge Academy |

London, UK

• Instructional Techniques

IATA Training & Development Institute |

Bahrain

• Instructional Design

IATA Training & Development Institute |

Bahrain

• Training Needs Assessment

IATA Training & Development Institute |

Bahrain

• Advanced Train the Trainer

IATA Training & Development Institute |

Bahrain

• Train The Trainer

Biz-ability People Performance | UAE

• Shipping Document

Jordan Institute of Maritime Studies|

Jordan

• Internal Quality Auditor

LLOYD'S Register Quality Assurance –

UK

• Excellence in Collection

DHL Express – UAE

• Selling Skills for Customer Service

Agent

DHL Express |Jordan

• Sales Techniques | Handling

Complaints | Supervisory Skills |

Communication Skills – Forte Grand

Hotel (Le Meridian) |Jordan