Raghad Mansour
Customer Service Agent
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نبذة
I'm 23 I'm a motivated individual who is a team player and a hard-worker
الخبرة
- Customer service agent at Csmena since (March 2023– Now).
o Learned the company’s policy that was provided and made sure to memorize it in order to provide an efficient service.
o Handled customers over chat in English and other languages using online engine translators.
o Made sure to provide the customer with specific solutions regarding the issues they’re inquiring about in order to gain their satisfaction with my service and the company’s policies.
o Assisted my teammates in their duties when needed
- Event assistant for Jordan Green Building Council (April 2022).
o Put the name of each attendee on record o Informing the attendees of where they will be seated.
o Greeting the attendees o Helping the attendees in maneuvering the venue.
o Running general errands to aid the event planner and other members of the team.
o Worked as Reception for the event.
- Freelance translator for Cornelius’ beverage dispensing and cooling equipment company in 2021.
o Translated a Cornelius beverage dispensing and cooling equipment catalog from English to Standard Arabic.
o Handled and reviewed the format of the text in the document.
