Guest Relations at Capital Hilton Washington {Hilton Hotels & Resorts} (1999-01 – 2000-12)
Joined in January 1999 as Guest Relations. General city hotel guest services operations. Left in December 2000 due to company restructuring following the impact of the September 11 terrorist attacks in the United States.
- Lobby services (Bell Desk)
- Night audit
- Cashier duties (including foreign currency exchange and safe management)
- Room reservations
- Sales to local Japanese companies and organizations
- Room inventory and sales control (including management of online booking sites)
- Liaison for Japanese travel agencies
- Handling complaints from Japanese guests
- Preparation of various documents and letters in Japanese
- Arrival checks for Japanese individual and group guests scheduled for the following day
Front Office Supervisor at Mercure Hotel Narita {Accor Hotels Group} (2001-01 – 2007-12)
Joined in January 2001 as Front Office Team Leader. General city hotel front office operations. Left in December 2007 for personal reasons.
- Team leader for five staff members (including part-time employees)
- Lobby services (Bell Desk)
- Night audit
- Cashier duties (including foreign currency exchange and safe management)
- Hotel security patrols
- Room service
- Reservation operations
- Room inventory and sales control (including management of online booking sites)
- Liaison for overseas travel agencies
- Assistance with front desk, housekeeping, and restaurant operations
- Proposed and created English letter templates
- Arrival checks for inbound groups and airline crews scheduled for the following day
- Escort services for inbound tour groups and airline crews
- Roll-call and coordination for hotel shuttle buses and limousine buses
Assistant Front Office Manager at Citadines Central Shinjuku Tokyo {The Ascott Group} (2008-02 – 2019-12)
Joined in February 2008 as Assistant Front Office Manager during the pre-opening phase. General business hotel front office operations. Left in December 2019 for personal reasons.
- Pre-opening preparations (hotel opened on March 23, 2008)
- Managed 10 staff members (including part-time employees)
- Selection of online booking sites and hotel amenities
- Reservation operations (including room assignments)
- Reservation management, coordination, and room sales
- Room inventory and sales control (including management of online booking sites)
- Liaison for overseas travel agencies (including negotiations at Travel Mart business meetings)
- VIP escort services for overseas Best Western Hotels guests
- Selection of hotel reservation and front office systems
- Assistance with front desk, housekeeping, and restaurant operations
- Proposed and created various English letter templates
- Created English and Japanese guest information materials (such as guest room telephone instructions)
- Staff scheduling
- Training of new employees and part-time staff
- Created front office and reservation operation manuals for new employees
- Night Manager duties (including hotel security patrols)
Reservations Manager at Grand Nikko Tokyo Bay Maihama {Okura Nikko Hotels} (2020-03 – 2022-02)
Joined in March 2020 as Reservations Manager during the pre-opening phase. General city hotel reservations operations.
- Managed 15 staff members
- Reservation operations (including room assignments)
- Handled reservation and inquiry calls and emails in Japanese and English
- Arrival checks for the following day
- Staff scheduling
- Attendance and payroll management
- Complaint handling
- Report preparation
- Room inventory and sales control
- Created operational manuals
- Directed and supervised staff
- Manager in charge of overseas travel agency accounts
Food & Beverage Stewarding Manager at Grand Nikko Tokyo Bay Maihama {Okura Nikko Hotels} (2022-02 – 2025-08)
Transferred to Food & Beverage Stewarding Department as Manager in February 2022. Stewarding operations for restaurants and banquets. Left in August 2025 for personal reasons.
- Managed 6 staff members
- Restaurant and banquet dishwashing operations
- Equipment management (including inventory)
- Procurement of operating equipment for restaurants, banquet facilities, and lounges
- Staffing coordination with outsourced dishwashing contractors
- Food hygiene management (based on HACCP)
- Staff scheduling (including attendance management)
- Forecast preparation
Front Office Manager at Four Points Flex by Sheraton Tokyo Shibuya West {Marriott Hotels Group} (2025-10 – 2026-03)
Joined in October 2025. General front office operations for a lodging-focused hotel. Left in March 2026 for personal reasons.
- Check-in and check-out operations
- Cashier duties
- Hotel information and guest assistance
- Local area information
- Delivery of loan items and guest amenities
- Staff attendance management (including scheduling)
- Inventory management of supplies and equipment
Food & Beverage Stewarding Supervisor at Shangri-La Tokyo (2026-04 – Present)
Joined in April 2026. Stewarding operations for restaurants and banquets. Currently employed as of July 2026.
- Managed 3 staff members
- Restaurant and banquet dishwashing operations
- Equipment management (including inventory)
- Procurement of operating equipment for restaurants, banquet facilities, and lounges
- Staffing coordination with outsourced dishwashing contractors
- Food hygiene management (based on HACCP)
