Kazuo Sugiyama

Proven track record with 2+ years of experience in acquiring new customers through marketing promotions. Experienced in enforcing a SWOT and 4P analysis of marketing strategy in Las Vegas and promotion in Tokyo, Japan. Excellent language skills in verbal and written English and Japanese. 1.5+ years of outside sales and 3+ years of inside sales experience, Business Development in Japan and the US.

English

Business writing skills. Over 3 years of leadership experience and people management of 10 staff members. Excellent communication and relationship-building skills with teams and customers. B.S. in International Business, Saint Cloud State University – Minnesota, U.S, 2008. Skill in collaborating with diverse stakeholders to achieve results.

Google Cloud Business Development Representative at Globallogic (2026-05 – 2026-06)

• Google Cloud training completed

AI trainer, project based-side job at Outlier (2024-06 – Present)

• Trained AI prompts

Inside Sales Representative/BDR role (non-permanent position) at Eight Tool (2025-08 – 2026-05)

Proven successful outbound lead/demand generation experience from small business owners to CEO's small and medium businesses.

• Managed approximately 200 to 355 outbound B2B cold calls per day
• Created new leads for these SQL (sales qualified leads) of Solar power systems and BESS (Battery Energy Storage Systems)
• Prospect, identify, qualify, and set appointments for new sales opportunities
• Continuously obtained weekly and monthly sales quotes regularly
• Generated 14.8 M JPY gross profit over sales revenue of 74M JPY from my leads within 7months (split in half with sales reps)

Inside Sales Representative/BDR role (non-permanent position) at Appdate Holdings (2025-05 – 2025-08)

Created leads with Softbank (Leading Telecom company in Japan) Business discount plan with iPhones and smartphones that bundle office equipment such as multi-function machines, UTM (Unified Threat Management), and Cloud PBX (Private Branch Exchange) service.

• Managed 160 outbound calls per day (B2B cold calling)
• Proven successful outbound lead/demand generation experience
• Prospect, identify, qualify, and set appointments for new sales opportunities
• Experienced in using CTI (Computer Telephony Integration) CRM
• Generated 1.8M JPY gross profit over sales revenue within 2 months (split in half with sales reps)

Inside Sales Representative/BDR role (non-permanent position) at Eight Tool (2023-10 – 2025-05)

Proven successful outbound lead/demand generation experience.

• Managed 330 to 500 outbound B2B cold calls per day
• Set 3 appointments per day for outside sales reps to visit business owners, persons in charge, and CEOs of small and mid-sized companies
• Created over 50 appointments that became qualified leads a month, the best number
• Prospect, identify, qualify, and set appointments for new sales opportunities
• Trained new inside reps and taught them how to succeed and control communication by acknowledgment, such as "Thank you" each time customers responded to communication
• Guided new inside sales reps on selecting and finding prospects by not being biased by the past sales records in the sales system
• Acquired SQL (sales-qualified leads) at an average of 3 per day, the best rate
• Obtained weekly and monthly sales quotes regularly
• Created gross profit of 7.7 million Japanese yen, the best sales among the company in Dec 2023
• Achieved the best gross profit of 18 million Japanese yen within 8 months, and generated sales of 36 million Japanese yen
• Produced inside sales reps who can constantly create sales SQLs (sales qualified leads) per day

Bilingual Epic Games Content Moderation Team Lead at Tech Mahindra (2022-10 – 2023-02)

Managed and coordinated 12 content moderators daily to run operations smoothly. Experienced in starting up Epic Games' new project and suggested an entire Management improvement plan for the company.

• Conducted one-on-one meetings with team members on Zoom and Slack
• Experienced using Google Workspace and Slack for the project
• Created operational guidelines to support team members on Fortnite game content
• Assumed full responsibility for communicating paid leave (PTO) policies and labor regulations to team members to ensure operational continuity
• Streamlined project management and brought order to team operations through improved communication and control
• Managed content moderators and educated them with a successful mindset and enthusiasm
• Resolved a payroll delay by coordinating with overseas HR (India) to accelerate onboarding paperwork and secure timely payment for all staff
• Orchestrated a seamless transition from remote to in-office work for all team members by providing clear, actionable directives, coordinating logistics, and managing the entire process
• Provided precise instructions to Indian team members and adjusted the working environment for those involved in the entire project

Bilingual Meta Social Media Content Moderator at Genpact (2018-03 – 2022-03)

• Reviewed to enforce Community Standards, removing content related to violence, hate speech, nudity, and self-harm
• Monitored Facebook and Instagram social media content daily
• Performed daily analytical and operational research
• Conducted daily social media content reviews and moderated the content as necessary
• Gave English support for Quality Assurance, new, and other senior moderators
• Trained 3 new moderators and 5 junior moderators, frequently using coaching skills
• Experienced in starting up a new project of Social Media content moderation, US-based social media
• Accomplished over 98% accuracy (only top 5) against 2018 – 2022 targets of 98% each year
• Attained 100% accuracy on the quality (no one had ever achieved before) against the 2020 target of 98%
• Provided support to the management and improved the daily operation and flow
• Produced content moderators who can maintain high accuracy on the various content after receiving my coaching
• Acquired Lean Certification – Six Sigma

Director of Public Promotion at The Church of Scientology Tokyo (2015-08 – 2018-05)

Proven successful outbound lead/demand generation experience. Managed 10 staff members for daily marketing Promotion activity and weekly promotion tasks.

• Calling, emailing, and building relationships with clients writing letters
• Trained staff members on the street for marketing promotion
• Interpreted for a small group from Japanese to English during the training, and vice versa
• Translated training materials and customers' feedback at the IAS events from Japanese to English
• Contributed to the gross profit by selling some books and services over the phone call
• Became the Driving Force for the Public Service Division and dramatically improved the marketing promotion to create a productive department
• Brought five to six customers weekly, which created one to two new service starts weekly for the organization by creating a successful marketing structure of Promotion
• Managed to distribute and increase the volume of Handout Flyers by 7 times
• Trained productive handout distributors
• Successfully attracted many new customers through handout flyers and increased it by 6 times
• Made new customers arrive through OCA Tickets (Oxford Capacity Analysis Handout Flyers) by 6 times

Interpreter /Translator (second job) at Tata Consultancy Services Japan (2017-03 – 2017-05)

• Conducted a consecutive interpretation from Japanese to English and vice versa
• Managed multiple people and interpreted successfully at a daily meeting for the IT Project
• Interpreted a presentation conducted by the client at their worksite
• Translated documentation, such as functional definitions and item specifications used for the Account Receivable Project

Inside Sales Representative/BDR role (second job) at ING (2015-03 – 2015-12)

• B2C cold calling
• Made an average of five to eight appointments per day
• Called the average of 500 to 700 personal homes daily
• Created a monthly profit of 730,000 Japanese Yen

Field Sales Consultant role at Daito Trust Construction Co Ltd (2013-11 – 2014-11)

• B2C, Approached 30 landowners per day
• Routed customers to the new apartments

Field Sales Representative role (limited work under H-1B working visa) at AAA International Seafood (2011-11 – 2011-12)

• Developed and maintained a good relationship with new and existing customers
• Took great care of customers in a friendly manner
• Cultivated prospective clients from the first approach to the final deal, utilizing a consultative selling approach to secure long-term clien

B.S. in International Business – Saint Cloud State University (2008)