Mitsuaki Tanabata

Experienced business operations leader with over 23 years in global companies like Amazon and Apple. Skilled in managing projects, building strong teams, and driving business growth. Known for aligning initiatives with company goals and fostering collaboration.

Business Operations Manager at Amazon ads at Amazon (2022-11 – Present)

Manager of Managers for the Ad Review Team, leading team and manager development, and acting as a playing manager overseeing multiple projects.

• Led both team and manager development, and also acted as a playing manager overseeing multiple projects
• Improved key KPIs and drove operational and organizational restructuring to support automation in the ad review process

Merchandising Operation Manager for Retailer & Carrier Partners at Apple (2018-06 – 2022-11)

Managed end-to-end retail merchandising initiatives and key operational projects.

• Managed the end-to-end process of retail merchandising initiatives, from deploying product displays for Mac and iPhone in mass retailers to analyzing subsequent sales and customer experience data
• Led key operational projects, including creating sales and maintenance training for partners, establishing fixture maintenance protocols, and spearheading the launch of a support contact center for store staff

Apple Retail Field Merchandising Leader for APAC at Apple (2013-04 – 2018-06)

Oversaw Apple retail merchandising and staff training for key Apple products across multiple markets.

• Oversaw Apple retail merchandising and staff training for key Apple products
• Communicated brand strategy to leadership across multiple markets (Japan, Singapore, Taiwan, etc.) to uphold brand standards and enhance the customer experience

Store Manager at Ginza & Shibuya at Apple (2003-11 – 2013-04)

Original Member at Apple's First International Flagship, advancing through management roles in Sales, Support, and Operations.

• Advanced through management roles in Sales, Support, and Operations
• Spearheaded team and people development initiatives to drive the store's KPI achievement
• Orchestrated the visual merchandising for all new product launches, leading every one to a successful outcome

Manager at News Deli (Café Restaurant) – Venture Company at News Deli (2002-03 – 2003-09)

Managed overall store and restaurant operations.

• Managed overall store/restaurant operations, from personnel and inventory to workflow optimization, and actively participated in the menu development process as Manager

Co-founder and Sales Lead at IC Stock Ltd. (Trader of Semiconductor) – Startup Company at IC Stock Ltd. (2001-02 – 2002-03)

Established customer and supplier networks to drive the startup to profitability.

• As a co-founder and sales lead, I established customer and supplier networks to drive the startup to first-year profitability and successful expansion into export markets

Sales, Customer Management at Trancy Inc. (Distributor of Semiconductor) at Trancy Inc. (2000-01 – 2001-02)

Sales, Customer Management, Inventory Management, Customer Development

• Sales, Customer Management, Inventory Management, Customer Development