DOUGLAS MAINA

Recovery Manager

Thika, Nairobi Area

I am a results-oriented professional with extensive experience in recovery, debt collection, and portfolio management. My expertise encompasses repossessed vehicle sales, legal compliance, auction coordination, and customer service. Effective in managing complex situations efficiently, I build excellent relationships with customers while ensuring adherence to the legal and regulatory frameworks. My experience includes skip tracing, asset searches, and settlement of agreements using strategies that maximize recoveries. I manage and supervise booked assets for compliance as well as profitability. In the sales of repossessed vehicles, I track valuations, coordinate auctions, and streamline end-to-end processes for optimal returns based on market trends and operational excellence. Moreover, I possess exceptional digital marketing capabilities designed to increase online presence and engagement which is supported by outstanding communication as well as interpersonal skills. With a blend of technical proficiency, legal acumen, and strategic insight, I can provide operational effectiveness while addressing customer issues successfully.

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