Call Centre Operator
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To the Hiring Manager,
My attention was drawn to a job advertisement for a call centre agent, an opportunity I would like to express my interest in.
As an experienced customer care call agent and telemarketer, I have had the opportunity to cater to institutions within various industries for a cumulative period of over two years as included in my CV .
Some of my notable achievements include:
● Exceeding sales expectations and forecasts consistently in three months and earning employee of the month.
● Managing a large influx of up to 250 calls on a day to day basis.
At your earliest convenience, I look forward to hearing from you to discuss my credentials and how my experience and qualifications can help your company reach its goals.
Sincerely,
Abigael Cherotich.
May 2022 -
● Inputting, maintaining and updating accurate CRM records in designated databases.
● Answering outbound calls.
● Providing customer service via outbound calls.
● Taking and processing customer orders.
● Followed communication templates to upsell and cross sell customers on products..
● Obtained caller information for future updates.
● Identifying and escalating priority issues within and outside the company to management.
● Negotiating with clients on behalf of the company.
● Utilised response scripts to follow up on converting clients.
● Evaluated and conducted risk management in compliance with safety regulations.
Apr 2021 - Feb 2022
● Management of databases to provide customers with correct account details (loan amounts).
● Maintained data integrity by keeping customer information confidential.
● De-escalated situations involving uncooperative clients.
● Prepared approval requests for negotiated payment statements.
● Prepared and maintained monthly collection reports,
updates and status.
● Followed appropriate call templates / scripts to advise on debt payment.
Oct 2019 - Mar 2021
● Collection of raw data and processing them.
● Day to day office tasks.
● Creating records of the day to day workloads.
● Arranging /coordinating meetings.
● Compiling and presenting daily, weekly and monthly reports.
Diploma,
2017 - 2019
Kiriri Women's University of Science and Technology
