Call Centre Operations
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Results-driven Contact Center Manager and Customer Experience Specialist with over 5 years of experience in optimizing customer satisfaction, team performance, and revenue growth. Skilled in leading and mentoring teams of up to 50 agents to achieve key performance indicators (KPIs) both onsite and remotely. Adept at leveraging data-driven insights to drive operational efficiency and enhance customer experience.
Proficient in utilizing CRM and contact center technologies to streamline processes and maximize agent productivity. Seeking a challenging role to utilize my expertise in driving business success and delivering exceptional customer experiences.
