Akwalu Timothy

Community-focused graduate with a Bachelor's degree in Kiswahili and experience in customer relations and public engagement. Skilled in community mobilization, stakeholder communication, data documentation, and event coordination. Experienced working with diverse groups in high-pressure, field-based roles at KPA and IEBC. Seeking to apply communication and coordination skills to support companies and individual.I am a self driven individual who is time considerate and quality oriented.

Voter Registration, Verification & Polling Assistant at Independent Electoral and Boundaries Commission - IEBC (2021-08 – 2022-08)

• Mobilized community members for voter registration and verification through door-to-door and public barazas
• Managed registration desks and polling stations, serving 300+ voters daily while ensuring order and accuracy
• Documented daily attendance, forms, and voter data and submitted reports to supervisors
• Provided civic education in Kiswahili and English to ensure community understanding of the process

Customer Relations Assistant - Intern at Kenya Ports Authority - Ferry Operations (2023-04 – 2023-09)

• Assisted 500+ daily commuters with ticketing information, directions, and customer complaints
• Served as the link between passengers and operations team to ensure smooth ferry services
• Maintained cleanliness, order, and safety communication at the ferry terminals
• Recorded customer feedback and incidents for daily operations reporting
• Prepared reports every Friday and updated social media account as a way of engaging customers

Bachelor of Arts in Kiswahili – Pwanii University (2019 – 2023)

Kenya Certificate of Secondary Education – Ikuu boys high school (2015 – 2018)

Kenya Certificate of Primary Education – St.Aloysius boarding (2010 – 2014)