Gloria Loimali

Am a passionate individual looking forward to work in an organisation that will aid towards my career growth.

Adevia health kenya

JAN 2022 TO CURRENT

• Handling office tasks such as filing, generating of reports and setting up of meetings and appointments.

-Providing timely booking of appointments so as to prevent conflicts.

-Drafting and distributing of emails, correspondences and letters.

• Acting as first point of contact for both internal and external clients.
• Maintaing of polite and professional communication via phone,email and also one on one.
• Maintaining of Client relations by handling of questions and concerns in a professional manner.

-Providing accurate and valid information client by use of the right tools and methods.

• Keeping records of client interactions in the client relation system.

-Following the right communication procedures,guidelines and policies when communicating with clients.

-Handling of Client complaints and providing sooulutions/alternatives with the specified time limit.

-Building of sustainable relationships with clients via open and interactive communication.

• Identifying and assessing client needs so as to achieve client satisfaction.
• Going an extra mile to engage customers and gather feedback in regards to the services rendered to them.

-working towards the achievement of the set Key performance indicators.

Calltronix Contact and Training Centre

JAN 2021 to JAN 2022

• Answering customer inquiries and telephone calls and forwarding to the appropriate department for further assistance.
• Building sustainable relationships and engaging customers by taking an extra mile of engaging them .

-Escalating unresolved customer grievances or special requests to designated departments for further investigation.

• Identifying customers needs, clarify information, research every issue and provide solutions to achieve customer satisfaction.
• Keeping record of customers interactions, recording details on inquiries, complaints and comments as well as action taken.
• Processing of orders, forms , invoices and applications as requested by customers.
• Ensuring customers are satisfied by conducting efficient customer service surveys.
• Ensuring that first customer resolution is achieved when handling customers.
• Making a follow up on customers queries and complaints and ensure they are attended to.

Jomo Kenyatta University of Agriculture and Technology

Bachelor’s Degree in Development Studies

2017 to 2021

Machakos Girls High school

Kenya certificate of secondary school education

2913 -2016