Alfonce Mwangi

I am a Data Scientist based in Kenya. Am an enthusiast of Machine Learning. I love to apply my skills on data to support key business/company decisions while also satisfying customer needs.

With a solid foundation in data science and extensive experience in customer support,I offer a special combination of my strong analytical skills and client empathy. While working as a customer experience analyst, I was able to develop my communication and problem-solving abilities. Thanks to this practical experience, I gained a thorough understanding of client pain points and the subtleties involved in providing exceptional services.

Hence, I was able to enhance and add to my analytical work and by employing data-driven techniques, I have discovered insights that not only guide business decisions but also improve consumer experiences. Be it through data visualization or predictive analysis, I have always tried to close the gap between data and the client's demands.

I am passionate about leveraging data to develop practical techniques that improve customer satisfaction and optimize service procedures Thanks to my dual skills, I can now approach problems with both a technical and customer-focused mindset, which produces significant outcomes as well as strengthening client relationships.

In the future, I'm looking forward to continue combining these abilities to support creative thinking, drive significant change, and contribute to creative solutions.

March 2024 - present: Junior Data Analytics Specialist(Intern) - Digital Health Applied Research Center

March 2022 – March 2024: Customer Experience Analyst –Savannah Informatics Limited.

January – July 2021: Office Assistant (Short Contract) - Kenya Forest Service (KFS), Nyeri Road Unit

January – March 2020: Stock Taking Officer (Short Contract) –Tuskys Supermarket

July 2021 to February 2022: Data Science Training

Acquired a Data Science Certificate

2016 to 2021: Dedan Kimathi University of Technology 

Acquired a Bachelor of Science of Business in Information Technology (BBIT) - 2nd class honors Degree