Ali Gasambi

Motivated ICT Diploma graduate (Credit, Technical University of Mombasa, 2025) with hands-on experience in computer hardware maintenance, Windows OS configuration, LAN networking, and ICT helpdesk support. Demonstrated ability to deliver technical support in a live government environment through an internship with Kwale County Government's Department of ICT and Tourism. Eager to apply practical ICT skills in a port operations or enterprise technology setting, with a strong foundation in system configuration, inventory management, and end-user support.

ICT Intern - Department of ICT & Tourism, Kwale County Government - Kwale County, Kenya

(2024-05 - 2024-08)

• Delivered ICT technical support to county staff, diagnosing and resolving hardware and software issues to minimise downtime.
• Installed and configured computer systems including Windows OS setup, software installation, and user account configuration.
• Assisted in LAN troubleshooting, identifying network faults and restoring connectivity across departmental workstations.
• Maintained ICT equipment inventory records, tracking assets and ensuring accurate documentation for audit purposes.

Polling Clerk - Independent Electoral and Boundaries Commission (IEBC)

(2022-08 - 2022-08)

• Supported smooth polling station operations during the 2022 General Election, assisting in voter processing and queue management.
• Verified voter identification documents against the register, ensuring compliance with electoral procedures.
• Maintained accurate election records throughout the polling day in line with IEBC documentation requirements.

Diploma - Information and Communication Technology - Technical University of Mombasa (2025)

Kenya Certificate of Secondary Education (KCSE) - Shimo La Tewa School (2018)

Kenya Certificate of Primary Education (KCPE) - Golini Primary School (2014)