Alice Chege

Customer support and operations professional with 1+ years of specialised experience coordinating client enquiries, bookings, reservations and administrative activities within a fast-paced events environment. Experienced in managing customer interactions from initial enquiry through booking completion, resolving requests, coordinating schedules and maintaining accurate client and operational records across email, WhatsApp and telephone channels. Supported events involving 250–400 guests while maintaining 93%+ completion of client booking requirements, 91%+ follow-up coverage and 95%+ booking-record accuracy.

Seeking to apply expertise in customer support and administrative coordination to a Customer Support, Client Success or Operations Coordinator role requiring proven success in client communication, booking management and remote service delivery.

Administrator / Operations Support at Event Space & Nairobi Supper Club (2025-01 – Present)

• Managed client enquiries from initial contact through booking and event completion, maintaining consistent support across the customer journey and contributing to 93%+ completion of client booking requirements.
• Supported weddings, private functions and large-scale events involving approximately 250–400 guests, coordinating client requirements across multiple operational activities.
• Responded to customer requests through email, WhatsApp and telephone, providing clear information and timely assistance while maintaining 91%+ follow-up coverage across active client enquiries.
• Followed up on deposits, outstanding balances, invoices and payment confirmations to support accurate booking administration and timely client communication.
• Coordinated bookings and reservations while maintaining accurate client details, event information, schedules and related records, supporting 95%+ booking-record accuracy.
• Liaised with internal teams, vendors and service providers to communicate client requirements, resolve requests and maintain smooth event coordination.
• Organised calendars, appointments, contracts and operational tasks using Google Drive, Google Calendar and Asana, supporting structured virtual and distributed coordination across stakeholders.

– Skill2Scale Digital (2026)