Corrine Nashipae
Customer Experience and Customer Success professional
About
Customer Experience and Customer Success professional with 8+ years of experience driving customer satisfaction, retention, revenue growth, and operational efficiency across renewable energy, insurance, retail, and service industries. Proven track record of resolving complex customer issues, managing digital customer engagement, improving service delivery, and collaborating with cross-functional teams to enhance customer journeys. Experienced in CRM systems, social media customer care, technical support, customer retention, team training, and process improvement.
Experience
Customer Service & Social Media Executive - SunCulture Ltd
(2023-02)
- Achieved a 99.9% social media response rate through SLA-driven customer engagement.
- Increased Facebook audience growth by 25% within three months through targeted content creation.
- Improved customer satisfaction through timely complaint resolution and proactive follow-up.
- Collaborated with technical, operations, and sales teams to improve customer experience.
After Sales Associate - SunCulture Ltd
(2022-03 - 2023-02)
- Maintained a 95% customer satisfaction rating across two consecutive quarters.
- Resolved 90% of customer inquiries at first contact.
- Reduced recurring service issues through root-cause analysis and corrective actions.
Customer Service / Agent Relations / Installation Support - Greenlight Planet
(2018-01 - 2022-02)
- Managed over 600 customer inquiries weekly while exceeding service targets.
- Contributed to top customer service audit ratings.
- Improved customer retention through proactive engagement strategies.
- Trained and onboarded field agents to improve operational readiness.
Customer Service Agent - Sanlam Insurance
(2017-01 - 2018-01)
- Supported policyholders with claims, renewals, and service inquiries.
- Resolved complaints and billing concerns while ensuring compliance.
Store Manager - Cakeville Kenya
(2017-01 - 2017-12)
- Managed store operations, inventory control, budgeting, and merchandising.
Procurement Intern - Postal Corporation of Kenya
(2016-01 - 2017-01)
- Supported procurement, vendor management, sourcing, and purchasing activities.
Education
Diploma - Procurement, Purchasing & Supply Management - Kenya Institute of Management
Certificate - Procurement Management - Kenya Institute of Management
Hospitality Management - Nairobi Institute of Business Management
International Computer Driving License (ICDL) - Institute of Advanced Technology (IAT)
