Alice Were
Experienced logistics and operations professional specializing in supply chain coordination, procurement, customs compliance, and inventory management.
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About
Results-driven Supply Chain & Logistics Professional with 10+ years of experience across express logistics, FMCG, manufacturing, and freight forwarding. Expertise in end-to-end operations, customs clearance, warehouse & fleet management, SAP ERP, RPA automation, and SLA performance. Proven ability to reduce costs, improve delivery lead times, and ensure compliance with global logistics and safety standards.
Experience
Supply Chain / Logistics Specialist at Hayat Kimya Hygienic Products Kenya Ltd (2019-01 – 2025-06)
Managed supply chain and logistics operations for hygiene products distribution across Kenya
- Managed 300+ weekly B2B and B2C deliveries nationwide with high OTIF performance
- Oversaw inventory planning, stock reconciliation, and warehouse dispatch, improving order accuracy
- Implemented RPA in dispatch and warehouse documentation, reducing errors by 30% and turnaround time by 35%
- Optimized SAP-driven route planning and warehouse-to-dispatch flow, cutting lead times by 20%
- Maintained 98% SLA compliance across transport and warehouse operations
- Managed daily fleet scheduling, vehicle allocation, and driver coordination to support nationwide deliveries
- Reduced fleet fuel and maintenance costs by 15% through utilization optimization and performance monitoring
- Enforced SLAs with 3PLs and warehouse vendors while ensuring HSE compliance
Customs Clearance / Logistics Supervisor at DHL Worldwide Express Ltd (2015-01 – 2019-01)
Supervised customs clearance and express logistics operations for international shipments
- Supervised customs clearance and express logistics operations for high-volume international shipments
- Ensured compliance with customs, IATA, and ICAO regulations for airfreight and high-value cargo
- Maintained 98% SLA performance through KPI tracking and operational reviews
- Improved shipment visibility and customer communication through cross-functional coordination
- Supported implementation of safety and security protocols
Logistics Coordinator at Redington Gulf Kenya Ltd (2011-11 – 2015-01)
Coordinated inbound/outbound logistics and warehouse operations across East Africa
- Coordinated inbound/outbound logistics and warehouse receiving, storage, and dispatch across East Africa
- Managed inventory control, cycle counts, and stock reconciliation
- Ensured 100% customs compliance and on-time regional distribution
- Streamlined warehouse and import/export processes with 3PLs, reducing delivery cycles by 15%
- Prepared logistics and inventory KPI reports
Logistics Officer at Next Generation / Impact Distributors Africa Ltd (2009-01 – 2011-01)
Supported last-mile distribution and order fulfillment for FMCG and retail clients
- Supported last-mile distribution and order fulfillment for FMCG and retail clients
- Improved order turnaround time by 10% through efficient warehouse dispatch coordination
- Maintained shipment documentation and invoicing accuracy
Logistics Officer at DB Schenker Logistics Ltd (2007-01 – 2008-01)
Supported international air and sea freight forwarding operations
- Supported international air and sea freight forwarding operations
- Prepared customs documentation and ensured regulatory compliance
- Coordinated shipment tracking with global teams to enhance customer communication
Education
Bachelor of Purchasing and Supply Chain Management in Supply Chain Management – Zetech University
Diploma in Supply Chain Management in Supply Chain Management – Allison Management Courses
Diploma in Supply Chain Management in Supply Chain Management – Kenya Institute of Supplies Management (KISM) (2021)
Diploma in Personnel & Human Resource Management in Human Resource Management – University of Nairobi (2008)
Diploma in Sales & Marketing in Sales and Marketing – Kenair Tours & Travel Institute (2006)
Certificate in Fine Arts & Interior Design in Fine Arts & Interior Design – Buru Buru Institute of Fine Arts (2002)
Kenya Certificate of Secondary Education (KCSE) in Secondary Education – St. Mary's Girls High School, Meru (2000)
