Ammo Dacosta

Dedicated Housekeeping Supervisor with extensive experience in managing housekeeping operations, ensuring high standards of cleanliness and maintaining efficient workflows. Committed to training staff, optimizing processes, and providing exceptional customer service to enhance guest satisfaction and uphold brand reputation.

HOUSEKEEPING SUPERVISOR (DEPARTMENT HEAD) at PRIDEINN DIANI (2025-11 – Present)

• Managed daily housekeeping operations, ensuring high standards of cleanliness and safety
• Supervise a team of 17 staffs which includes Room attendants, public area attendants, pool attendants Repair & Maintenance and Landscaping
• Provided training and support to enhance performance
• Developed and implemented efficient cleaning schedules, conducted inspections, and maintained inventory of supplies to optimize departmental efficiency

HOUSEKEEPING SUPERVISOR at PRIDEINN PARADISE BEACH RESORT AND CONVECTION CENTER (2025-06 – 2025-11)

• Supervise a team of 23 Guest room attendants and public area attendants
• Assign daily duties to room attendants
• Inspect Guest room and update room status in the property management system (Pms)
• Handle guest complains in a professional way
• Report maintenance issues and do follow up on pending maintenance issues

GUEST ROOM ATTENDANT at PRIDEINN PARADISE BEACH RESORT AND CONVECTION CENTER (2020-04 – 2025-05)

• Maintained high standards of cleanliness and organization in the guest rooms, bathroom and common areas
• Performed thorough cleaning including dusting vacuuming and replenishing guest amenities
• Ensured compliance with health and safety protocols while providing exceptional customer service

GUEST ROOM ATTENDANT at DIANI REEF BEACH RESORT AND SPA (2016-10 – 2019-07)

• Performed thorough cleaning and maintenance of the guest rooms
• Restocked guest supplies and inspected rooms for damage's and reported maintenance issues
• Provided Exceptional customer service ensuring a comfortable and memorable stay

CROSS EXPOSURE TRAINING IN HOUSEKEEPING OPERATION – PRIDEINN NYALI (2024-03 – 2024-04)

IN-HOUSE HOUSEKEEPING TRAINING – DIANI REEF BEACH RESORT AND SPA (2015 – 2016)

CERTIFICATE – FRANZ JOSEF SECONDARY SCHOOL (2009 – 2012)

CERTIFICATE in KCPE – LUNGA LUNGA (2001 – 2008)