Amos Kiprop

Proactive and resourceful IT Support professional with a background in Electrical and

Telecommunication Engineering and hands-on experience in IT Helpdesk, Network

Operations, and Technical Support. Skilled in troubleshooting, ticket management, SLA compliance, and delivering excellent customer service. Experienced in supporting enterprise IT systems, ensuring minimal downtime, and enhancing operational efficiency.

IDP (International Education Specialists) – Nairobi | Jan 2024 – Present

IELTS Invigilator / Administrative Assistant (freelance)

• Coordinated exam sessions ensuring compliance with international standards.
• Provided IT and technical support during computer-based IELTS sessions.
• Monitored exam systems, handled technical incidents, and maintained secure exam environments.
• Delivered excellent customer service to candidates and examiners.

Paytech Limited – Nairobi | Jul 2022 – Jul 2025

IT Helpdesk & Network Operations Technician

• Provided first and second-level IT support to staff, resolving hardware, software, and network issues.
• Managed helpdesk tickets and ensured timely resolution of technical problems.
• Installed, configured, and maintained desktops, laptops, printers, and mobile devices.
• Supported Active Directory user management, password resets, and access controls.
• Configured and maintained network equipment (routers, switches, firewalls).
• Monitored IT infrastructure, performed preventive maintenance, and applied system updates.
• Installed and monitored CCTV systems and access control devices.
• Assisted in upgrading IT systems to improve network performance and security.

Jamii Telecommunications Ltd – Nairobi | Jul 2021 – Feb 2022

Network Operations Centre (NOC) Intern

• Provided first-level support for MPLS, VPN, L2, and L3 network issues.
• Monitored fiber optic links and FTTx (GPON) connections.
• Supported CRM and SAP ticket resolution for enterprise clients.
• Used monitoring tools (CACTI, ALLOT) to maintain network uptime and reliability.

RFWEL Engineering – Ongata Rongai | Mar 2020 – Dec 2020

Technical Support Wireless Engineer Intern

• Trained customers in HVAC product troubleshooting.
• Designed power solutions and wireless communication products.
• Handled live support tickets and managed data entry.
• Collaborated on remote site network deployment and developed a remote power monitoring system.

Multimedia University of Kenya | 2014 – 2020

C0. Personal

Bachelor of Science in Electrical and Telecommunication Engineering

Kapsabet Boys High School Kenya Certificate of Secondary Education

(Grade: A, 2010 – 2013)

Certifications

• JNCIA-Junos
• CNSS Certified Network Security Specialist• Customer Service &

De-escalation Training