Amr Yassen

Experienced Operation Manager with over 23 years in the Food & Beverage industry, progressing from Waiter to Operation Manager. Skilled in operations management, cost control, customer service, team development, and restaurant openings across Egypt and the Gulf region.

Operation Manager at Container's Squar (2025-06 – Present)

The 1th Smart food Cort in Egypt - Casual dining

• Oversee daily restaurant operations including opening/closing procedures, shift scheduling, and floor supervision
• Ensure food quality, portion control, and strict adherence to HACCP and food safety standards
• Manage inventory, control food cost, place orders, and minimize waste/spoilage
• Recruit, train, and develop front-of-house and kitchen staff; conduct performance reviews
• Handle customer complaints, maintain high service standards, and drive customer satisfaction
• Monitor sales targets, labor cost, and expenses to maximize profitability
• Prepare daily/weekly reports on sales, inventory, and operational issues for management

Area manager at Zack's Egypt (2020 – 2025)

Fast food Restaurant

• Sets up the monthly restaurant business plan and reviews the monthly Sales
• Monitor competitors' activities and coordinate with operations managers to keep ahead of the competition
• Support the implementation of the marketing plan
• Support new products launch
• Analyze the operations / P&L to determine deviation from standards and coach the concerned restaurant manager to take corrective measures
• Analyzes sales, labor, inventory, and controllable costs continually and coaches' restaurant managers to take specific corrective action to meet or achieve margin and sales growth targets
• Coaches and assists the restaurant manager in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager

Restaurant general manager at Marocain's moments at Cairo Egypt (2016-05 – 2020)

Casual dining Restaurant

• Oversee daily restaurant operations including opening/closing procedures, shift scheduling, and floor supervision
• Ensure food quality, portion control, and strict adherence to HACCP and food safety standards
• Manage inventory, control food cost, place orders, and minimize waste/spoilage
• Recruit, train, and develop front-of-house and kitchen staff; conduct performance reviews
• Handle customer complaints, maintain high service standards, and drive customer satisfaction
• Monitor sales targets, labor cost, and expenses to maximize profitability
• Prepare daily/weekly reports on sales, inventory, and operational issues for management

Floor Manger at Just Burger at Doha–Qatar (2012-04 – 2016)

Fast food Restaurant

• upervised associates' performance and training
• Ensured quality, timely delivery of food & beverage orders
• Resolved service and operational issues, managed opening & closing procedures

Team Coach at TGI Fridays Sharm El Shekh– Egypt (2008 – 2012)

Casual dining Restaurant

• Coached and trained staff in customer service and operational excellence
• Supported restaurant operations and ensured food safety compliance

Opining Team Coach at Carnivore Restaurant Giza– Egypt (2006 – 2008)

Casual dining Restaurant

• Part of the opening team, responsible for staff training and operations setup

Waiter at Tobya Boutique Hotel Taba– Egypt (2004 – 2006)

Fine-Dining

• Delivered fine dining service and ensured guest satisfaction

TOURISM & HOTELS (HOTEL MANAGEMENT)