Andrew Rotich
Business Management & Administration Professional
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About
Motivated and adaptable Business Management & Administration graduate with hands-on experience across manufacturing, packaging production, customer service, call centre operations, and human resource support. Demonstrated expertise in quality control, GMP compliance, teamwork, and administrative excellence. Committed to delivering high-quality work while upholding safety and productivity standards in fast-paced environments.
Experience
Packaging Production Assistant (Mass Production Machinist) at Fullcare Medical (Kenya) SEZ Ltd (2026-03 – 2026-07)
- Packaged, labelled, and inspected medical products according to strict quality standards
- Operated production equipment while maintaining efficiency and product quality
- Followed Good Manufacturing Practices (GMP), safety, and quality-control procedures
- Maintained accurate production records and consistently met daily production targets
- Collaborated with production teams to improve workflow and minimize defects
Line Attendant at Khetias Supermarket (2022-11 – 2023-03)
- Managed customer flow effectively, reducing waiting time at checkout points
- Assisted customers with product inquiries and location guidance
- Maintained orderly checkout operations and clean service areas
- Supported supervisors in implementing customer service improvements
Call Centre Operator at Glichery Limited (2021-03 – 2022-03)
- Handled inbound and outbound customer calls with professionalism and empathy
- Resolved customer issues efficiently, ensuring high satisfaction rates
- Updated customer records and maintained accurate service logs
- Promoted company services while building excellent customer relations
Human Resource Assistant (Industrial Attachment) at Posta Kenya (2018-05 – 2018-07)
- Assisted in recruitment and onboarding activities for new employees
- Supported payroll administration and employee record management
- Maintained accurate employee records and HR documentation
- Assisted in coordinating training and performance management activities
Education
Diploma in Business Management & Administration – University of Eldoret (2021 – 2023)
Certificate in Computer Packages – African Institute of Research Development Studies College (2016 – 2016)
KCSE (Kenya Certificate of Secondary Education) – Kapsara Secondary School (2015 – 2015)
