Angela Chite

Commercial and sales operations professional with 7+ years of experience supporting sales teams, client onboarding, CRM administration and management reporting. Skilled at coordinating Sales, Operations, Risk, Compliance, Marketing and Analytics stakeholders to keep commercial processes running accurately and on time, from onboarding and issue escalation to KPI dashboards and process documentation.

Track record of measurable results: cut merchant activation time by 30%, resolved 80%+ of escalations within 24 hours across a 300+ merchant portfolio, and grew a sales pipeline by 40%. Detail-oriented, customer-centric and comfortable working independently while coordinating cross-functional teams.

Commercial & Sales Operations: sales process support, pipeline and lead tracking, order and request processing, commercial records and documentation management, sales performance tracking

Client & Partner Onboarding: end-to-end onboarding workflows, KYC and compliance documentation, implementation readiness, client success and retention support

Support & Escalation Management: ticket and escalation tracking, issue resolution within agreed turnaround times, root-cause analysis, cross-functional follow-up

Sales Enablement: user training and adoption, process documentation, sales knowledge and reference materials, reducing administrative burden on sales teams

Reporting & Analysis: KPI tracking, weekly and monthly management reports, dashboards and trackers, data validation, trend analysis

Systems & Tools: CRM administration, data governance and cleansing, workflow and pipeline configuration, Microsoft Office (Excel, Word, PowerPoint)

Stakeholder Coordination: Sales, Marketing, Risk, Compliance, Analytics and Operations teams; client and internal communication

Bachelor of Arts, Communication & Public Relations – St. Paul’s University