Angelina Kilonzo

Results-driven Programme and Case Management Specialist with over 20 years of experience supporting immigration, refugee protection, and humanitarian operations within international organizations. Extensive background in case processing, programme support, and field operations across Sub-Saharan Africa. Proven ability to uphold programme integrity, ensure compliance with international standards, and deliver services in high-pressure, multicultural environments.

Strong expertise in stakeholder coordination, data management, and operational support aligned with humanitarian and diplomatic mandates.

Programme Assistant – Refugee & Permanent Resident Unit - Canadian High Commission - Nairobi

(2020-02 - 2026-04)

• Process and assess immigration and refugee applications in compliance with Canadian legislation and international protection standards.
• Conduct detailed case analysis to identify inconsistencies, mitigate risks, and ensure programme integrity.
• Provide country context analysis and operational insights to support informed decision-making by migration officers.
• Draft official correspondence, procedural reports, and client communications in line with diplomatic standards.
• Liaise with government entities, implementing partners, and applicants to facilitate efficient case progression.
• Contribute to workflow optimization by developing tools and improving internal processes.
• Support capacity building through training and mentoring of staff and onboarding of new team members.
• Participate in field missions, supporting interviews, biometric enrolment, and document verification processes.

Programme Clerk (Registry & Operations Support) - Canadian High Commission - Nairobi

(2018-12 - 2020-02)

• Managed secure records systems (electronic and physical) in accordance with information management protocols.
• Ensured accuracy and integrity of data entered into immigration processing systems.
• Coordinated document tracking and correspondence flow to support operational efficiency.
• Supported administrative and logistical functions for programme delivery.
• Assisted in training staff on registry procedures and data handling standards.

Case Processing Assistant – Public Information Unit - Church World Service (CWS-RSC Africa)

(2016-05 - 2017-02)

• Managed high-volume inquiries from refugees, partners, and stakeholders, ensuring timely and accurate responses.
• Provided guidance on case status, procedures, and access to services in line with humanitarian principles.
• Handled sensitive protection cases, including humanitarian parole and escalated case reviews.
• Facilitated access to case systems and supported information dissemination.

Senior Caseworker / Casework Assistant - Church World Service (CWS-RSC Africa)

(2008-01 - 2016-05)

• Conducted refugee interviews and pre-screening assessments across multiple African countries.
• Coordinated large-scale field operations including travel logistics, staffing, and equipment deployment.
• Ensured compliance with program standards through rigorous case documentation and quality checks.
• Liaised with global partners including UNHCR, IOM, and USCIS.
• Produced analytical reports, statistics, and operational summaries.
• Supervised interpreters and managed field teams in high-pressure environments.

Divisional Assistant / Project Secretary - JICA / African Institute for Capacity Development

(2003-01 - 2007-05)

• Coordinated regional training programs across East Africa.
• Managed travel logistics, budgets, and workshop implementation.
• Maintained communication between stakeholders, trainers, and participants.
• Supported report writing and documentation of training outcomes.

Personal Assistant – Sales & Marketing - Sarova Hotels (Panafric & Whitesands)

(2000-01 - 2002-05)

• Managed executive schedules, travel logistics, and departmental coordination.
• Supported marketing operations and internal communications.

Administrative Assistant - CMC Motors Group Ltd.

(1995-01 - 1998-01)

• Coordinated office administration, correspondence, and documentation.
• Supported procurement and operational processes.

Bachelor of Commerce - Business Administration & Marketing - Daystar University

Diploma - Communication - Daystar University

Diploma - Administration - Avenue Secretarial College

Certificate - Writing Promotional Materials

Certification - MS Office - Nairobi Institute of Business Studies