Anisa Mary

Dynamic and skilled in virtual administration, finance and accounts with over 6 years of professional experience in handling accountings, sales, administration, business development, public relation, livelihood and resilience officer in an NGO where we supported vulnerable communities by developing and implementing programs to enhance their economic opportunities while building their capacity to withstand and recover from various challenges. project management and related tasks. I am seeking a place in a fast-paced environment where my knowledge and skills will be utilized for organization's growth as I grow my career

Freelance Virtual Assistant - Self-employed - Remote

(2025-01)

• Supported small business owners with daily admin tasks, including email handling, appointment setting, and creating content calendars.
• Handled sensitive communications and maintained complete confidentiality.
• Drafted and edited documents, proposals, and client follow-ups with warmth and professionalism.
• Organized digital files and optimized workflows to save clients hours of work weekly.

Customer Support Associate - ASAP Tickets - Remote

(2024-08 - 2025-01)

• Assisted travelers with booking, itinerary changes, and ticket refunds, offering clear guidance and empathy in stressful situations.
• Resolved ticketing and payment issues promptly while maintaining a calm, customer-first tone.
• Balanced multiple chats and calls, maintaining 100% accuracy in booking details and record updates.
• Helped boost repeat client engagement by making each interaction personal and respectful.

Administration management and Finance management - Agris-Majestic mushrooms limited

(2022-01 - 2023-03)

• Maintained files and document management systems by coordinating, archiving and purging files.
• Developing administrative processes to achieve organizational objectives and improved office efficiency.
• Run all import activities and ensuring paper work and all legal documents were at per.
• Arrangement of month to month, quarterly reports on monetary execution of assets and trust reserve.
• Arrangement of investigations of monetary exhibition comparative with the assumptions and estimates for the year and remedial activities, if necessary.
• Working on day to day accounting operations in matters finance and all due regulatory systems. Keeping track of assets and liabilities and endeavor of the conceivable activities.
• Embracing surveys, examinations and readiness of the medium-term plan and its corrections.
• Examination of quotes and financial plan proposition, concerning staff and non-staff necessities, including automatic angles; guarantees consist with the medium-term plan and other authoritative orders.
• Helping administrators of partner organizations/companies in the elaboration of asset prerequisites for financial plan entries.
• Screening extra-monetary assets, including survey of arrangements and cost plans, guaranteeing consistence with guidelines and rules and laid out strategies and techniques.
• Aiding the readiness of financial plan execution entries.
• Aid finishing of financial plan execution reports, examining changes between endorsed financial plans and genuine uses.
• Screening trustworthiness of different monetary information bases.
• Confirming exactness of information, guaranteeing consistency of information in past portions to new assignments gave.
• Co-ordinating with other money and financial planning staff on related issues during preparation of financial plan reports.

Field officer - NGO – Muungano wa wanavijiji, Akiba Mashinani Trust and USAID foundation

(2016-07 - 2021-09)

• Mobilizing and sensitizing slum dwellers on the importance of saving towards buying land and being a landlord. During this process I was able to mobilize over 500 self-help groups in which 245 groups have secured land and built houses for their members
• Led facilitation of the life skills sessions and developing curriculum of the modules.
• Developed capacity building plans for educators and interpreters.
• Program Development: Developed, implemented, and monitored programs focused on building resilience and livelihood opportunities for vulnerable communities. This involved conducting needs assessments, designing interventions, and setting up monitoring and evaluation frameworks.
• Livelihood Support: Provided technical assistance and training to community members in income-generating activities, such as agriculture, small business development, vocational skills training, etc.
• Resilience Building: Designed and implemented initiatives aimed at strengthening communities' capacity to withstand and recover from shocks and stresses, such as natural disasters, conflict, economic downturns, etc.
• Partnership Building: Collaborated with local governments, other NGOs, community-based organizations, and relevant stakeholders to leverage resources and expertise for resilience and livelihood projects.
• Capacity Building: Building the capacity of local organizations and community groups to effectively manage and sustain resilience and livelihood initiatives over the long term.
• Advocacy and Awareness: Advocated for policies and practices that support resilience and livelihoods at local, national, and international levels. This involved raising awareness about the importance of resilience-building and livelihood support among stakeholders and the general public.
• Monitoring and Evaluation: Regularly monitored and evaluated the impact of resilience and livelihood programs, and using findings to adjust interventions and improve effectiveness.
• Documentation and Reporting: Documented best practices, lessons learned, and success stories from resilience and livelihood projects, and preparing regular reports for donors, partners, and other stakeholders.
• Financial Management: Managed project budgets, ensuring funds are utilized effectively and transparently, and complying with donor requirements and organizational policies.
• Community Engagement: Facilitated participatory approaches to program planning, implementation, and monitoring, ensuring that community voices and priorities are central to decision-making processes.
• Data collection at base line, midline and impact assessment stages of the projects.
• Analysis of collected data and deriving reports from them together with other members of the project team.

Livelihood and resilience officer - NGO – Muungano wa wanavijiji, Akiba Mashinani Trust and USAID foundation

(2016-07 - 2021-09)

• Ensuring that all my clients are served in matters grants for housing and other developments.
• Assist in development of livelihoods programs in consultation with implementing partners and communities in the target geography.
• Ensuring that project activities target beneficiaries in the most effective way and identify new and better ways of livelihood assistance.
• Foster partnerships with private sector to enhance livelihood program activities. This role was so diverse that was able to formulate project proposals on cash – based intervention.

CPA - Accounting - KCA University (2013 - 2014)

BCom - Accounting and ATC 1 and ATC 2 - Egerton University (2011 - 2013)

KCSE - Wellsprings girls high school (2006 - 2010)