Anita Morara

Hardworking and reliable IT Support Analyst focused on going above and beyond to support team and serve customers. Trained in hardware & software and offering top-notch IT abilities. Motivated to continue to learn and grow as an IT professional.

Experience:

Support Analyst Intern | The Standard Group PLC | Feb 2023 - July 2023

• Perform regular maintenance and updates of IT systems to ensure security and up-to-date functionality.
• Document incidents and requests in the ticketing system, assessing impact and applying priority categorization.
• Manage and resolve tickets within established Service Level Agreements (SLAs).
• Configure, monitor, and troubleshoot network issues.
• Analyze and resolve technical and application problems.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Actively participate in IT projects and initiatives.

Education:

Bachelor of Business Information Technology | Jomo Kenyatta University of Agriculture and Technology | Sep 2019 - Dec 2022 Studied Business Information Technology with a focus on IT systems and management.

Training:

Computer Pride | Jan 2019 - Sep 2019

• Completed A+ certification for computer hardware and software skills.
• Acquired N+ certification for networking skills.

Buruburu Secondary School | 2015 - 2018 Attained Kenya Certificate of Secondary Education.

Primary Education:

Kiuini Preparatory School | 2007 - 2014 Achieved Kenya Certificate of Primary Education.