Ann Chelangat

Recent graduate with a Bachelor of Cooperative Business, specializing in Human Resource Management, from the Cooperative University of Kenya. Passionate about fostering positive workplace environments and enhancing employee engagement. Skilled in recruitment, talent development, and organizational management. Eager to contribute to a dynamic team with strong communication and problem-solving abilities. Committed to continuous learning and professional growth.

Skills

• Human Resource Management
• Recruitment and Talent Acquisition
• Employee Relations
• Organizational Development
• Strong Communication
• Problem-Solving

NOV 2023-DEC 2023 : Kenya Institute of Supplies Management

• Roles: Answering incoming calls
• Handle customer questions
• Recording customer data
• Cold calling and inbound calling
• Customer service
• Phone representative

Achievements- Provided excellent customer service to both inbound and outbound callers for a large telecommunication company.

Attachment -JAN 2023-APR 2023 : National Health Insurance Fund

Roles: Quality Assurance `and accounting

• Payroll and compliance
• Registration and Biometrics
• Human Resource and customer care

Achievements: 

• Handling and resolving complaints and auditing
• Summary dismissal and records management
• Quality management systems, ISO, OSAS
• Quality assurance and handling claims.

AUG 2019 –DEC 2021 : Zhongmei Engineering Group

Laboratory Attendant

Roles: Deliver quality services as per to the company vision in all department during the rotation programmer.

Achievements:

• Data collection and recording.
• Material Testing.
• Filing and auditing

Attachment-SEPT 2018 – DEC 2018 : Kaplong Mission Hospital

Roles: Transferring financial data, computation of departmental income and various insurance

Companies’ income and settling claims within an agreed time while providing high standards of customer service.

Achievements

• Managed claims proactively alongside preparing reports for appropriate action
• Quick claims processing and facilitated timely internal auditing
• Run basic programming concepts for use in Claims processing
• Receipting cash paid and checking NHIF clients’ statuses' and notifying new claims.

May 2017 – Sept 2017 : Kaplong Mission Hospital

Roles: Financial auditing, Data collection, attending clients at cash office and receipting cash paid.

2021-2023 : The Cooperative University of Kenya

Bachelor of Co-operative Business (Human Resource Management)

2017 – 2019 : The Cooperative University of Kenya

Diploma in Cooperative Management

2013 – 2016 : Holy Family Girls Secondary school

K.C.S.E

2004 – 2012 : Kaplong Junior Academy

K.C.P.E