Anna Adhiambo

Organized and detail-oriented Personal Assistant and Customer Service professional with experience supporting administrative operations, managing records and information, handling customer inquiries, coordinating communication, and maintaining accurate data. Experienced in fast-paced environments requiring confidentiality, strong time management, attention to detail, problem-solving, active listening, and clear communication. Skilled in Microsoft Office and digital tools, with additional training in software development.

Adaptable, dependable, and committed to providing high-quality administrative and client support.

Personal Assistant - Office of the President, Mathare Division - Mathare, Nairobi, Kenya

(2025-01 - 2026-02)

• Supported administrative activities through accurate data entry, information organization, and record management.
• Handled customer inquiries while maintaining clear communication and professional service.
• Maintained data accuracy and integrity through verification and careful record preservation.
• Applied attention to detail and basic software proficiency to support day-to-day administrative work.

Customer Service Representative - Aventus Technology Limited / Lendplus Limited - Nairobi, Kenya

(2022-08 - 2024-09)

• Handled inbound and outbound customer calls in a fast-paced environment.
• Used clear communication, patience, active listening, and problem-solving to address customer needs.
• Supported smooth operations through detailed communication and attention to detail.
• Worked collaboratively with team members and contributed to resolving workplace issues.

Secretary - Youth Organization Association - Nairobi, Kenya

(2022-07 - 2022-09)

• Maintained up-to-date names, addresses, and telephone records.
• Prepared and maintained meeting minutes and organized group records.
• Managed communication and correspondence, filing, and database information.

Debt Collector Representative - Tensport Limited Company - Nairobi, Kenya

(2021-01 - 2022-03)

• Contacted customers by telephone and verified account information.
• Maintained customer information and provided effective customer interactions.
• Used computer technology to manage high call volumes and customer records.
• Advised customers on company products and suggested solutions when products malfunctioned.

Salesperson - Letshego Micro Africa Company - Nairobi, Kenya

(2020-07 - 2020-10)

• Prepared daily and monthly sales reports and daily price-change checklists.
• Welcomed clients, identified their needs, answered queries, and provided product guidance.
• Managed stock deliveries and balanced cash registers with receipts.

Primary School Teacher - Self Employed - Mathare, Nairobi

(2020-03 - 2020-11)

Prepared teaching programs, researched lesson content, and maintained students during reading sessions.

Survey Data Collector - Traffic Survey, Kenyatta - Kenyatta, Nairobi

(2020-03 - 2020-06)

Survey data collection, vehicle categorization, and teamwork to meet daily goals.

Kenya Certificate of Secondary Education - St Mary's Nyamarimba Kenya (2016 - 2019)

IT Software Development Certificate - Software Development - Moringa School (2020-06 - 2020-11)

Financial Sales Certificate - Financial Sales - Generation Kenya Training Program (2021-02)