Mitchell Wangui

Dedicated and customer-focused Customer Service Professional with over one year of experience in a fast-paced call center environment. Skilled in handling customer inquiries, resolving complaints, and building positive customer relationships while maintaining the highest standards of professionalism. Experienced in working with diverse customers and adapting communication styles to meet individual needs.

Proficient in Salesforce and Zendesk CRM systems, with strong computer, typing, and Microsoft Office skills. Thrives in target-driven environments and is committed to delivering exceptional customer experiences.

Customer Service Agent - CCI Kenya

(2024-07 - 2025-08)

• Handled inbound and outbound customer interactions while maintaining high levels of customer satisfaction.
• Responded to customer inquiries, concerns, and complaints professionally and efficiently.
• Built strong rapport with customers by demonstrating empathy, active listening, and effective communication.
• Managed customer accounts and maintained accurate records of customer interactions and resolutions.
• Worked effectively with customers from diverse backgrounds and personalities, adapting communication styles to achieve positive outcomes.
• Consistently met performance and quality targets in a goal-oriented environment.
• Utilized Zendesk and Salesforce CRM systems to track customer interactions, manage cases, and provide timely resolutions.
• Demonstrated professionalism and composure when handling challenging customer situations.
• Collaborated with team members and supervisors to resolve complex customer concerns and improve service delivery.

Kenya Certificate of Secondary Education (KCSE) - Nakuru Girls High School (2023)