Business development
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I am a passionate individual
08/2022- Present SBM Bank Limited Kenya, Nairobi
● Conducting market research and competitor analysis to identify new business opportunities as well as obtaining relevant market intelligence feedback useful for product development
● Handling customer issues and complaints pertaining to allocated products
● Obtaining customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy
● Preparing regular sales activity and performance reports
● Active acquisition of corporate and personal accounts and ensuring that account opening procedures are met as per the bank policy
● Statement analysis
● Driving compliance with customer experience standards, product knowledge and management processes via SLA adherence
● Identifying customer needs and opportunities to push the Bank’s products and services by customarily requesting inward customers for stretched business and referrals and cross selling and upselling of products
02/2022- 05/2022 AMREF Sacco, Nairobi Position: Marketing Executive
● Activation of dormant member accounts
● Recruitment of new members and retention of existing
● Market the Sacco products and services to existing and potential members
● Assist in planning member education events and marketing desks
01/2021- 03/2021 Bandari Sacco Ltd, Mombasa
● Bank and ATM journal posting and reconciliation
● Activation of dormant member accounts
● Short loan disbursement
● Booking of standing orders.
● Imprest requisition
● Banking of cheques
● Marketing and selling the society’s products both FOSA and BOSA to members and potential members
2016 – 2021
Bachelor of Co-operatives and Community Development- Co-operative University of Kenya
2012 -2015
Kenya Certificate of Secondary Education-
