Asaph Mulongo

I am a passionate individual

08/2022- Present SBM Bank Limited Kenya, Nairobi

Position: Direct Sales Representative

Duties and Responsibilities

● Conducting market research and competitor analysis to identify new business opportunities as well as obtaining relevant market intelligence feedback useful for product development

● Handling customer issues and complaints pertaining to allocated products

● Obtaining customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy

● Preparing regular sales activity and performance reports

● Active acquisition of corporate and personal accounts and ensuring that account opening procedures are met as per the bank policy

● Statement analysis

● Driving compliance with customer experience standards, product knowledge and management processes via SLA adherence

● Identifying customer needs and opportunities to push the Bank’s products and services by customarily requesting inward customers for stretched business and referrals and cross selling and upselling of products

02/2022- 05/2022 AMREF Sacco, Nairobi Position: Marketing Executive

Duties and Responsibilities 

● Activation of dormant member accounts

● Recruitment of new members and retention of existing

● Market the Sacco products and services to existing and potential members

● Assist in planning member education events and marketing desks

01/2021- 03/2021 Bandari Sacco Ltd, Mombasa

Position: Attache

Duties and Responsibilities 

● Bank and ATM journal posting and reconciliation

● Activation of dormant member accounts

● Short loan disbursement

● Booking of standing orders.

● Imprest requisition

● Banking of cheques

● Marketing and selling the society’s products both FOSA and BOSA to members and potential members

2016 – 2021

Bachelor of Co-operatives and Community Development- Co-operative University of Kenya

2012 -2015

Kenya Certificate of Secondary Education-

Teremi High School