Augustine King'oku

I am a multiskilled and results-driven business management professional, excelling in designing business strategies and managing all day-to-day operations to guarantee company efficiency. My experience has leveraged my expertise in business management, relationship management, business development, sales management, marketing and customer service.

Key highlights of my experience includes; establishing and developing sales opportunities, managing the client portfolio, leading and directing staff to achieve business objectives, generating new business opportunities, conducting market analysis, building effective relationships within the Branch Network as well as conducting market analysis on targeted market segments.

As a visionary leader, I am a highly capable change- agent who consistently refines and revitalizes strategies, initiates change and facilitates solutions-driven team collaboration. Led by my strong leadership, communication, problem-solving, planning and organizational skills, I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of firms. I am looking to secure a challenging position that will seek to exploit my working expertise as I in turn contribute to bringing in more solutions to emerging issues facing companies.

• Master in Business Administration in Strategic management Option: Kenyatta University – Ongoing
• Bachelor of Science in Ecotourism, Hotel and Institution Management: Maseno University; January 2001 to October 2006

• Mind the Gap Leadership Course - Successfully Completed and Graduated - 2019

• Business Management: Expert in handling operations of a business and having the capacity to oversee the smooth running of a business and processes to ensure it achieves productivity.
• Relationship Management: Experienced in developing strong relationships with customers and key stakeholders to maintain an ongoing revenue stream by ensuring a high level of customer experience is delivered.
• Business Development: Capacity to identify business opportunities by introducing company products, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Sales Management: Effectively identify new ideas for the development of sales opportunities, which includes accomplishing set sales targets, executing the sales plan in line with the company growth strategy. 
• Marketing: Excelling in prospecting for new markets to grow market share and monitoring competitors’ activity and performance.
• Customer Relations: Proficient in interacting with customers professionally as I engage in; following up to ensure that appropriate actions have been taken and ensuring their needs are met hence increasing customer satisfaction.
• Customer Service: Efficient in actively engaging with customers by gaining a strong knowledge and understanding of customers’ needs and ensuring their satisfaction is guaranteed.
• Leadership Skills: The positions I have held have seen me hone my leadership skills where I have trained, mentored, and managed staff performance to increase productivity. I have also excelled in handling the recruitment of staff.
• Analytical and Problem-Solving skills: Able to visualize and solve complicated problems in the best way possible and make accurate and informed decisions.
• Communication and Interpersonal skills: Proficient at ensuring that a good relationship between staff is maintained and that my relationship with colleagues is professional, cordial and friendly.
• ICT Competence: Good command of navigating Microsoft Office suite, email and the internet.

• Master in Business Administration in Strategic management Option: Kenyatta University – Ongoing
• Bachelor of Science in Ecotourism, Hotel and Institution Management: Maseno University; January 2001 to October 2006

• Mind the Gap Leadership Course - Successfully Completed and Graduated - 2019