Austine Onyina

I'm an organized E-commerce operations expert with 9 years of progressive experience. Strong leader, and problem-solver with firm belief in continuous improvement, a strategy I have deployed to streamline operations, decrease costs, and promote organizational efficiency.

Associate Director of Operations - Kyosk Digital Services - Dar es Salaam

(2025-02 - 2025-09)

• Reduced operational costs by directing budgeting and OPEX oversight at the country level, cutting the cost ratio from 5.2% to 2.8% of revenue through waste reduction and efficiency improvements.
• Achieved 97% on-time last-mile delivery performance by leading multi-site operations across three regions, ensuring compliance, process standardization, and operational excellence.
• Increased vehicle utilization from 87% to 95% and lowered logistics costs by 5% by optimizing dispatch operations and introducing vehicle capacity maximization during order planning.
• Improved inventory accuracy from 92% to 99% by redesigning the warehouse layout and implementing a SKU-per-pallet system, enabling daily cycle counts and real-time visibility.

Country Head of Operations - Wasoko - Daresalam

(2022-10 - 2025-02)

• Optimized logistics operations by maximizing fleet and warehouse capacity, reducing waste, and enhancing personnel productivity. This effort decreased operations cost as a percentage of net merchandise value from 7.5% in Q1 2024 to 3.1% by the end of Q2 2024, enabling the business to achieve a positive CM3.
• Spearheaded the implementation of route optimization and capacity planning technology, boosting the delivery success rate to a consistent weekly average of 95%.
• Negotiated favorable terms for third-party contracts, reducing monthly expenditures by $8,000 in Q3 2023.
• Introduced a 24-hour shift model, reducing overtime compensation by 70% while improving leave management and operational efficiency.

Regional Logistics and Customer Service Manager - Wasoko - Nairobi

(2022-01 - 2022-09)

• Spearheaded operations expansion in the East Africa region (Rwanda, Uganda, and Zambia), successfully launching four new branches.
• Managed a network of warehouses across East Africa, achieving an average of 15% month-on-month growth in operational performance.
• Developed and implemented policies to streamline inventory management, maintaining regional shrinkage levels below 0.1% month-on-month.
• Oversaw performance metrics for the regional logistics team, ensuring consistent alignment with monthly and quarterly targets.
• Optimized team productivity by managing workflows to consistently meet or exceed quality service goals.
• Ensured the achievement of performance goals by effectively executing metrics in key areas: Safety, Quality, Productivity, and Customer Service.

Country Logistics and Customer Service Manager - Wasoko - Nairobi

(2021-01 - 2022-01)

• Developed and enforced compliance standards across 12 fulfillment centers, ensuring adherence in key areas such as loading, stock reconciliation, cash reconciliation, storage, and stock counts.
• Maintained optimal inventory levels by implementing a three-day safety stock system across all fulfillment centers, effectively minimizing out-of-stock scenarios.
• Streamlined communication channels between branch-level warehouse managers and the Kenya finance team, ensuring timely and accurate payment processing for LPOs.
• Trained and mentored branch managers in identifying key performance indicators, recognizing improvement opportunities, adopting best practices, and successfully executing performance enhancement initiatives.

Country Warehouse Manager - Wasoko - Nairobi

(2019-04 - 2021-01)

• Developed and ensured adherence to standard operating procedures across all Kenya branches, covering critical warehouse functions such as loading, stock reconciliation, cash reconciliation, storage, and stock counts.
• Trained, guided, and evaluated warehouse staff, boosting overall performance and productivity rates.
• Streamlined communication flow between branch-level warehouse managers, procurement, and finance teams to ensure timely inventory sourcing and prompt invoice payment settlements.
• Oversaw the creation of branch-level warehouse budgets, including allocations for additional personnel, storage capacity, parking capacity, offloading capacity, and stock forecasting.
• Managed inventory levels across all branches, ensuring balanced stocking practices to avoid overstocking or understocking of SKUs.

Branch Warehouse Manager - Wasoko - Nairobi

(2017-01 - 2019-03)

• Managed inventory levels to ensure branches maintained balanced stock, avoiding overstocking or understocking of SKUs.
• Reviewed and improved business practices, optimizing processes to reduce operational expenses and enhance efficiency.
• Created and implemented a comprehensive staff training program to enhance employee performance, boost morale, and support professional development.
• Maintained accurate daily logs to ensure precise internal reporting and effective tracking of material movements.
• Optimized delivery plans by leveraging strong scheduling, organizational skills, and route development expertise, improving overall logistics efficiency.
• Resolved employee conflicts effectively, adhering to company protocols to maintain a positive and productive work environment.

Field Sales Supervisor - Wasoko - Nairobi

(2016-02 - 2017-01)

• Supervised a team of field sales and delivery representatives, ensuring operational efficiency and goal achievement.
• Issued and reconciled inventory and cash collections at the end of each day, maintaining accuracy and accountability.
• Assigned sales agents to routes and monitored their performance to ensure productivity and target attainment.
• Led expansion efforts in Nairobi markets by recruiting, training, and coaching personnel to meet operational and business growth needs.

Bachelor of Science - Food Sciences And Technology - Egerton University (2012-01 - 2015-11)

Kenya Certificate of Secondary Education - Barding Secondary School (2006-01 - 2010-11)