Everlyn Khagai

I am a customer-focused and highly organized professional with over 5 years of experience across administration, customer service, sales, e-commerce, logistics and operations.

I have experience coordinating customer enquiries and complaints, processing and following up on orders, maintaining accurate records and documentation, coordinating deliveries, supporting procurement and distribution, and resolving operational issues.

I am have skills in digital communication, Microsoft Office, customer relationship management, order and delivery coordination, data and records management, and cross-functional collaboration.

I looking for opportunities where I can apply my administrative, customer service and operational skills while continuing to grow professionally and contribute to organizational success.

I have over five years of experience across administration, logistics, customer service, sales and operations.

It includes coordinating procurement and distribution, maintaining inventory and operational records, coordinating deliveries, handling customer enquiries and complaints, processing orders, and following up to ensure timely service delivery.

I have also supported administrative reporting, documentation, financial records and day-to-day coordination using Microsoft Office.

In my e-commerce business, I manage customer communication, orders, payments, fulfilment, delivery coordination and after-sales follow-up.

●Bachelor of Commerce (Finance Option)

Institution: Kabarak University

●Diploma in Information Technology

Institution: Alphax College