Bankole Obademi

Detail-oriented Customer Service Representative with 5 years of experience delivering high-quality customer service and sales support. Experienced in managing inbound inquiries, executing outbound sales calls, and utilizing cross-selling and upselling techniques to increase revenue and customer value. Strong communicator with a proven ability to build trust and foster long-term customer relationships.

Sales Representative at Regis Table Water (2022-07 – 2025-02)

• Generated new business opportunities by prospecting supermarkets, grocery stores, restaurants, hotels, offices, schools, event planners, distributors, and retail outlets, promoting the company's table water products to achieve sales and revenue targets.
• Conducted customer visits and product presentations to identify client needs, negotiate pricing and supply agreements, and secure new accounts while maintaining a strong market presence.
• Managed the full sales cycle, including lead generation, order processing, account management, customer follow-ups, and coordination with production and distribution teams to ensure timely product delivery and customer satisfaction.
• Built and maintained strong relationships with customers and distributors through proactive communication, exceptional service, and strategic upselling of additional water products and bulk supply packages, driving repeat business and long-term revenue growth.

Customer Support Officer at Obans CBT Centre (2021-04 – 2022-06)

• Provided exceptional customer service to examination candidates, parents, schools, and stakeholders by handling inquiries related to exam registration, scheduling, payment procedures, examination requirements, and result processing through phone, email, and in-person interactions.
• Assisted candidates with registration processes, documentation verification, appointment scheduling, exam-day instructions, and issue resolution, ensuring a smooth and efficient examination experience.
• Investigated and resolved customer complaints, registration errors, payment discrepancies, and examination-related concerns promptly and professionally while maintaining compliance with examination policies and procedures.
• Maintained accurate records of candidate interactions, registrations, payments, and service requests.

MSc in Industrial Chemistry – University of Ilorin (2010)