Beverly Burgwin

I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.

Responding to customer questions via phone, email, or chat, and providing accurate information about products, services, and company policies.

Addressing and resolving customer complaints or concerns in a professional and timely manner, ensuring customer satisfaction.

Assisting customers with placing orders, processing returns or exchanges, and handling billing issues.

Updating customer information in the company’s database, and keeping accurate records of interactions and transactions.

Offering technical support or guidance on product usage, and troubleshooting issues as needed.

Following up with customers to ensure their issues have been resolved and to gather feedback on their service experience.

Identifying opportunities to offer additional products or services that may benefit the customer.

Keeping up-to-date with product knowledge, company policies, and industry trends to provide accurate and helpful information.

Achieving key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution rates.

Working with other departments to address complex issues and improve overall customer service processes.

I did a course which I studied as a airline cabin crew