Belinder Lovine

Results-driven customer service Representative with experience in telesales, customer support, debt collection and client relationship management. Skilled in handling high volume inbound and outbound calls, resolving customer concerns, improving customers satisfaction and conversation rates. Proficient in CRM systems including Zoiper, 3CX, Vicidial and Smartcollect with strong communication, negotiation and problem-solving abilities.

Passionate about deliveries, excellent customer experiences in fast-paced environment.

Telesales Agent - Nous Business Limited

(2025-07 - 2026-04)

• Managed 70–100 inbound and outbound customer calls daily in a professional and timely manner.
• Responded to customer inquiries, resolved concerns, and provided accurate product and service information.
• Maintained over 95% accuracy in CRM systems including Zoiper and 3CX.
• Built positive customer relationships through excellent communication and active listening skills.
• Assisted customers in selecting suitable services based on their needs.
• Achieved and exceeded performance and customer satisfaction targets consistently.
• Increased customer conversion rates by 20–30% through effective communication and service delivery.
• Recognized as a top-performing team member for customer engagement and service quality.

Debt Collection Agent - Whitepath Company

(2024-10 - 2025-03)

• Handled customer accounts and communicated professionally with clients regarding payment solutions.
• Negotiated repayment plans while maintaining positive customer relationships.
• Resolved customer disputes and escalated complex issues appropriately.
• Updated and maintained accurate customer records and account information.
• Prioritized urgent and high-risk accounts to improve service efficiency.
• Recovered over 30% of delinquent accounts successfully.
• Reduced case resolution time from 45 days to 28 days through efficient follow-up and communication.

Intern – News Presenter & Radio Host - Jowi FM

(2024-05 - 2024-08)

• Presented live news broadcasts and interacted with audiences professionally.
• Responded to audience calls and messages while maintaining excellent communication standards.
• Developed strong verbal communication and public engagement skills.

Diploma - TV Program Production - Kenya Institute of Mass Communication (2021 - 2024)

KCSE - Nyabisawa Girls High School (2017 - 2020)