Benard Osodo

Results-driven Customer Service, Administrative Support, and Data Entry professional with experience supporting customers and organizational operations in remote environments. Currently pursuing a Bachelor of Arts in Geography and Environmental Studies at the University of Nairobi, expected to graduate in 2027. Proven ability to manage over 300 customer inquiries daily while maintaining an 80% customer satisfaction rating.

Certified in Customer Service, Data Entry, Data Science, and Project Management, with practical experience in administration, research, project coordination, and remote work. Recognized for strong communication, attention to detail, and commitment to delivering high-quality results.

Remote Customer Service Representative at Materna Medical (2024-01 – Present)

• Handle more than 300 customer inquiries daily through phone, email, and chat support.
• Maintain an average customer satisfaction score of 80%.
• Resolve customer concerns promptly and professionally.
• Record and update customer information accurately within company systems.
• Collaborate with team members to improve customer experience and service quality.

Freelance Article Writer at Freelancer.com (2023-01 – 2026-12)

• Produced high-quality articles for international clients across various industries.
• Conducted detailed research to ensure content accuracy and relevance.
• Managed multiple projects simultaneously while meeting deadlines.
• Maintained excellent client communication and professional standards.
• Delivered original, well-structured, and engaging content.

Administrative Intern at United Nations Environment Programme (UNEP) (2026-06-15 – 2026-09-20)

• Support administrative and office operations within a multicultural work environment.
• Maintain records, files, and official documentation.
• Assist in scheduling meetings and coordinating administrative activities.
• Prepare reports, correspondence, and administrative documents.
• Provide operational support to project and program teams.

Bachelor of Arts in Geography and Environmental Studies and Political Science – University of Nairobi (2027-12)