Beriline Kangu

Seeking a challenging Quality Control Analyst role to leverage a strong foundation in chemistry and proven laboratory skills. Eager to apply expertise in analytical techniques and meticulous data interpretation to ensure product integrity. Aim to contribute to a team dedicated to upholding stringent quality standards. Driven to excel in a dynamic environment, driving continuous improvement and accurate results.

Customer Care Services - Jb Gas

(2025-04 - 2026-02)

• Resolved customer inquiries via phone and email, ensuring satisfaction and retention.
• Successfully de-escalated complex issues, leading to improved customer loyalty.
• Managed high-volume ticket queues, consistently meeting response time targets.
• Contributed to a 15% reduction in repeat customer complaints through proactive solutions.
• Provided product knowledge and troubleshooting, empowering customers and reducing support load.

Shot Attendant - Shop

(2023-04 - 2023-12)

• Provided exceptional customer service, assisting shoppers with product selection and inquiries.
• Maintained store cleanliness and organized merchandise to enhance shopping experience.
• Processed sales transactions efficiently and accurately, contributing to revenue targets.
• Resolved customer issues promptly and professionally, ensuring satisfaction.

Bachelors Of Science General - Chemistry And Mathematics - Kenyatta University (2021-09 - 2026-04)