Bernard Gichohi

Energetic and results driven Hotel General Manager with 18 years of experience. Proven track record of maximizing revenue and optimizing hotel operations efficiency, excellent management skills and organizational knowledge primed to enhance guest and customers satisfaction.

Operations Manager at Heathrow Lounge and Grill (2024-09 – 2025-01)

• Customer service and guest relations
• Event co-ordination
• Staff training and development
• Lead and support development of detailed budgets, work plans and forecasts
• Liaison officer for procurement, work flow and lounge operations
• Develop and monitor consistency of labor strategies
• Assist in establishment of legal work standards and compliance
• Prepare and present work procedure and guidance

Operations Manager at Transcon Development Ltd (2015-01 – 2024-01)

• Lead and support development of detailed budgets, work plans and forecasts
• Create and implement vendor Relations /engagements
• Oversee compliance to Hygiene Standards
• Develop and monitor consistency of labor strategies
• Staff training and onboarding, performance reviews, and payroll
• Ascertain that legal standards are set an maintained and recommend best practices
• Prepare procedure and guidance notes to present to managers
• Perform safety inspections such as evaluating work practices and inspecting PPE's and materials
• Handle and maintain inventory of supplies and equipment
• Ascertain that all office functions achieve agreed quality standards within specified deadlines
• Oversee and manage company's policies and processes and push compliance
• Work hand-in-hand with directors to ensure enhanced customer service experiences

Purchasing Manager at Transcon Development Ltd (2006-10 – 2014-12)

• Vendor Relations
• Place orders
• Overall purchasing, stock level checking Stock and cash reconciliation
• Diversification of business ventures
• Managed to revive the business from a loss making entity to a profit making venture

Procurement Officer at Roast House Restaurant (2006-02 – 2006-10)

• Raising local purchase orders
• Drawing goods receipt notes
• Reconciliation of requisition accounts

Merchandiser at Impulse Ltd (2005-06 – 2006-01)

• Depot and retail outlets supervision under Kenya Breweries
• Ensuring Kenya Breweries key function goal in depots and retail outlets
• Sale and marketing Kenya Breweries products

Bachelors of Arts in Social Science in Sociology & Geography – Moi University (1998 – 2002)

KCSE – Nyeri High School (1993 – 1996)