Bernice Ndaini
Customer Service Representative
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About
Skilled communicator with a proven track record of building loyal client relationships, enhancing customer satisfaction and providing tailored solutions to meet individual needs. Known for exceptional communication skills, great administrative skills, persistence and problem-solving abilities.
Experience
As a customer service representative with JetBlue airways for 2 years, I have gained extensive knowledge of customer service protocols and problem solving. I have also developed strong interpersonal skills which have enabled me to build positive relationships with customers. I possess a natural ability to remain calm under pressure and I am able to quickly and efficiently come up with solutions, when it comes to customer queries and problem solving.
With a background of social work, I also have experience in administrative roles.
I am an effective communicator, both written and verbal and I am able to communicate with customers professionally and in a courteous manner. I am confident in my ability to provide accurate and appropriate information to customers or relevant personnel in a timely manner.
Education
TCM INTERNATIONAL
Masters of Arts in Organizational Leadership
January 2022 -Present
MAASAI MARA UNIVERSITY
Bachelor of Arts in Social Work
September 2015 – December 2019
