Bidan Maina

Initiative, hardworking and always result oriented. Always learn quickly as expected in particular situations. I have the capability to be a team player in an organization setup. Have good communication skills. I uphold high levels of integrity. I am flexible and can work towards meeting set deadlines and also organization.

Sales and Marketing - FEET AND FIX SHOE SHOP

• Attending to customers
• Welcome customers and understand their footwear needs
• Recommend suitable shoes based on style, size, purpose, and budget
• Product demonstration and fitting
• Help customers try different shoe sizes and styles
• Explain product features, quality, comfort, and care instructions
• Achieving sales targets
• Meet daily, weekly, or monthly sales goals
• Encourage repeat purchases and upselling where appropriate
• Processing sales transactions
• Handle cash, mobile payments, card payments, and issue receipts
• Customer relationship management
• Maintain good customer service and resolve complaints professionally
• Follow up with customers when necessary
• Stock monitoring
• Track stock levels and report fast-moving or low-stock items
• Assist in stock taking and inventory management
• Merchandising and display
• Arrange shoes neatly and attractively in the shop
• Ensure products are clean, labeled, and displayed properly
• Promoting products and offers
• Advertise new arrivals, discounts, and promotions
• Social media marketing
• Create and post content on platforms such as Facebook and WhatsApp
• Monitor customer preferences, competitor pricing, and market trends
• Attract new customers through campaigns and referrals
• Brand awareness
• Build a positive image of the shoe shop through quality service and communication
• Managing promotional activities
• Organize sales campaigns, special offers, and loyalty programs
• Collecting customer feedback
• Gather and analyze customer opinions to improve products and services
• Reporting performance
• Prepare sales and marketing reports and recommend improvement strategies

Kenya Certificate of Secondary Education - Mukinyai Secondary School (2019 - 2022)

Kenya Certificate of Primary Education - Mukinyai Primary School (2018 - 2010)