Bikokwa Inocent

Results-oriented HR professional with 4+ years of progressive experience across talent acquisition, HRIS implementation, performance management, and employee engagement in high-growth environments.

Proven track record: 20% reduction in time-to-hire, 15% improvement in new hire retention, and 10% uplift in performance evaluation quality. Known for translating business needs into actionable HR strategies, partnering effectively with senior leadership, and building scalable people systems that drive compliance, efficiency, and engagement. Seeking an impactful HR Officer, HR Manager, HR Specialist, or HR Generalist role.

Human Resource Assistant at d.light (2023-01 – Present)

Talent Acquisition & Recruitment, Onboarding & Employee Engagement, HRIS & Analytics, Performance Management & Employee Relations

• Led end-to-end recruitment for 10+ roles across technical and non-technical functions; partnered with hiring managers to define role requirements and design competency-based interview frameworks
• 20% reduction in time-to-hire. Optimised ATS workflows and implemented structured recruitment dashboards, achieving a
• Developed structured interview guides and standardised assessment tools, improving candidate quality and hiring consistency across departments
• 15% improvement in new hire retention rates. Designed and deployed a structured 90-day onboarding programme, achieving a
• Facilitated onboarding orientation sessions and created resource toolkits that reduced new hire time-to-productivity by an estimated 25%
• Championed employee engagement surveys, analysed trends, and co-developed management action plans that improved engagement scores quarter-over-quarter
• Spearheaded full HRIS implementation — digitising 100% of HR records, improving audit readiness, compliance tracking, and real-time data accessibility
• Built and maintained HR dashboards and workforce analytics reports utilised by senior leadership for headcount planning, compliance monitoring, and strategic decision-making
• Administered payroll and benefits processing through ERP systems, maintaining 100% accuracy and on-time delivery across all monthly pay cycles
• 10% improvement in evaluation outcomes. Coordinated bi-annual performance review cycles; designed evaluation templates and calibration frameworks that contributed to a
• Managed employee relations cases end-to-end — ensuring fair, legally compliant, and timely resolutions in alignment with the Kenyan Employment Act
• Advised line managers on PIPs, disciplinary procedures, and conflict resolution strategies, reducing escalation rates by fostering early-stage intervention

Human Resources Intern at d.light (2022-10 – 2023-01)

Recruitment, Contract Management, Exit Interviews, Onboarding Support

• Streamlined ATS-based recruitment processes, reducing average candidate response time by 30% and improving candidate experience ratings
• Drafted 50+ employment contracts and offer letters, ensuring full compliance with HR policies and the Kenyan Labour Act 2007
• Conducted structured exit interviews and produced quarterly retention analysis reports, identifying key attrition drivers for management review
• Supported onboarding coordination and engagement activities, contributing to a seamless post-hire integration experience

Human Resources Intern at ChildFund International Kenya (2022-06 – 2022-09)

HR Records Management, Policy Communication, Training Needs Analysis, Employee Mediation

• Digitised HR records management, reducing document retrieval time by an estimated 40% and enhancing audit preparedness for donor compliance reviews
• Executed HR policy communication across 5 departments, achieving 100% staff compliance within the first month of rollout
• Conducted training needs analysis (TNA), identifying skill development gaps across 3 functional areas and presenting actionable findings to the HR Manager
• Supported employee mediation processes, maintaining neutrality and confidentiality while facilitating fair resolution outcomes

Human Resources Intern at Nairobi City County (2019-05 – 2019-07)

HR Administration, Policy Dissemination, Workforce Data Analysis

• Maintained employee records and HR administrative files, supporting compliance with public sector HR standards and audit readiness for a 200+ employee workforce
• Assisted in policy dissemination and coordinated training logistics across county departments
• Contributed to quarterly workforce data analysis supporting succession planning and workforce development initiatives

Bachelor of Business Administration in Human Resource Management – Murang'a University of Technology, Kenya (2016 – 2020)