Billy Maina

I am a reliable individual with a passion and drive for results. I go an extra mile to get the task done. I am approachable, diligent and patient. I have interacted and collaborated with different individuals over time. These experiences have helped build my interpersonal and people skills. I desire to share these experiences in a competitive and dynamic environment to deliver quality results and grow my career.

• Oversaw the installation and configuration of computer equipment and upgrading hardware and software infrastructure.
• Utilization various hardware and software for system maintenance. 
• Installation of Microsoft Office Application Program
• Established effective client relationship when providing user support for IT and telephony networks. 
• Monitored the IT desk and evaluated incoming calls and queues.
• Evaluated service delivery and produced various reports to achieve improved efficiency. 
• Utilize office appliances such as photocopier, printers, and computers 
•  Took minutes of meetings and dictations. 
•  Assisted in office management and administrative support. 
• Monitored stocks of office supplies (paper clips, stationery etc.) and reported whenever there were shortages. 

Bachelor of Science in Statistics and Information Technology