Binti Kays

Results-oriented sales, customer service, and administration professional with over 7 years of experience supporting business operations, customer relations, hospitality services, and human resource functions. Skilled in client relationship management, business development, sales support, customer retention, team coordination, and administrative management. Demonstrated ability to deliver exceptional customer experiences, build strong professional relationships, resolve customer concerns effectively, and contribute to organizational growth through excellent communication and service delivery.

Customer Service, Sales Support & Administration - AMOR HOMES

• Managed customer inquiries and maintained positive client relationships through professional and timely communication.
• Delivered high-quality customer service by addressing concerns, resolving complaints, and ensuring customer satisfaction.
• Coordinated appointments, meetings, and daily administrative activities to support efficient business operations.
• Assisted in sales support functions, including lead follow-up, customer engagement, and maintaining accurate records.
• Prepared reports, maintained databases, and ensured proper documentation of business activities.
• Supported marketing and promotional initiatives aimed at increasing customer engagement and business visibility.
• Demonstrated strong interpersonal skills while interacting with diverse clients, customers, and stakeholders.
• Contributed to customer retention by providing personalized service and building long-term relationships.
• Worked effectively in fast-paced environments requiring multitasking, attention to detail, and excellent organizational skills.
• Applied hospitality principles to ensure exceptional guest and customer experiences, enhancing satisfaction and loyalty.

HR Clerk - MOTREX LTD

(2017-01 - 2020-12)

• Maintained employee records and HR documentation.
• Assisted in recruitment, onboarding, and employee orientation processes.
• Prepared reports and managed administrative records.
• Coordinated internal communication and staff support functions.
• Ensured confidentiality and compliance with organizational policies and procedures.
• Supported day-to-day administrative operations within the HR department.

Bachelor of Commerce - Commerce

Diploma in Business Administration - Business Administration

Certificate in Business Administration - Business Administration